Investitionsbank Schleswig-Holstein | Germany | 24xxx Kiel | Permanent position | Full time / Home office | Published since: 22.10.2026 on stepstone.de
IT-Service Experience & Adoption Manager (m/f/d)
Use IT expertise in a meaningful way? Book successes in the team that make life a bit better every day in our country? Is that okay? Yes, at the Investment Bank Schleswig-Holstein (IB.SH)! Design the future of Schleswig-Holstein with us – responsible, sustainable and close to people. We promote smart ideas and strong projects: from family-friendly housing to social innovations in rural areas, from pioneering research at universities to the digitization of small businesses. Whether climate protection, education, sports, culture or business – our work is as diverse as life here in the north. For this, we also rely internally on strategically strong teams that evolve as a funding institution – and now you come: Become part of our IT area as IT-Service Experience & Adoption Manager (w/m/d) Our IT customer support is the interface between the employees of the bank and our IT. New requirements, experiences with existing services and changes in everyday work come together here. In this role, you ensure that our IT services not only work technically, but are understandable, user-friendly and effective for our colleagues (w/m/d), from initial communication to continuous improvement. .
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Your tasks • Your profile • What we offer
The user perspective in view: you analyze feedback and use of our IT services, develop suitable feedback formats and derive concrete improvements for service quality and usability. Bringing new IT solutions to everyday life successfully: With appropriate communication, training and enablement formats, you accompany introductions and ensure that new tools are understood, accepted and safely used. Bringing IT and specialist areas together: You address requirements and complaints, coordinate solution finding with the participating IT units and make developments transparent through meaningful evaluations and reports. The user pages are represented in IT projects: From support and introduction concepts to project communication to your own work packages, you will be introducing Service Experience and User Adoption into projects at an early stage. Also operationally close to the IT everyday: You take over selected cross-sectional tasks of IT customer support and ensure reliable implementation together with internal and external partners (w/m/d).
Training or studying with IT reference or a comparable qualification as well as a good understanding of IT services and digital working environments Experience at the interface between IT and users, for example in IT service management, IT support, change/option management or in IT projects The competence to convey technical topics in a comprehensible manner and to attract different target groups for new solutions A good understanding of user needs as well as a structured and analytical way of working with which you derive concrete improvements from feedback Communication capability, initiative and joy in bringing together different participants and supporting topics reliably until implementation
Good money & more: tariff compensation, 13th salary, performance-related special payment and asset-effective benefits Security & Planability: Secured salary development to Group 8 according to collective agreement for public banks Work-Life-Balance & Mobility: 30 days vacation, home office (up to 40%), Sabbatical opportunity, JobRad and job-ticket benefit Development & Exchange: Training, coaching, networking events, open feedback culture and joint team events Health & Precaution: Business Sports, Hansefit, Pension Care, Discounts for Insurance and Banking Products Family & Leisure: flexible working hours and framework conditions, certified employer (equal opportunities and family-friendly)
Location
 | Investitionsbank Schleswig-Holstein | |
| 24143 Kiel | ||
| Germany |
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