BAUHAUS | Germany | 68xxx Mannheim | Temporary contract | Full time / Home office | Published since: 30.10.2026 on stepstone.de
Team Leader IT ServiceDesk (m/f/d)
Welcome to BAUHAUS! BAUHAUS builds on one thing: the use of all employees: both for each other and for each individual customer. Because only with respect, cohesion and passion, it is fun to give everything new every day. We look forward to getting even better together with new talents day by day! Now become part of the BAUHAUS success story in the BAUHAUS Service Center Germany in Mannheim.
There is no application period for this job. She'll only stay written as long as she's open. The place shall be occupied in a timely manner. .
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Your tasks • Your profile • What we offer
Professional leadership and structuring of the ServiceDesk team as well as clear distribution of team tasks Planning of employees' operations and shifts to ensure smooth operation Recording and development of new support services in the ServiceDesk portfolio Control and monitoring of daily operation as well as processing of faults and IT requests Defining team targets and monitoring and evaluation of team performance based on appropriate key figures Processing, coaching and further development of the employees and processing of feedback and conflicts
Professional and Leadership Experiences in IT Support, Helpdesk or IT Service Desk Service orientation and joy in the service for employees:inside Communication strength, customer and solution-oriented thinking and acting An independent and careful way of working, technical affinity, rapid understanding, conflict resolution competence and the willingness to continue training Flowing German knowledge (from C1) and basic English skills
Together good. With you even better: In our family business we offer exciting tasks with flat hierarchies and teamwork Attractive remuneration, stability and security Flexibility for a good work-life balance: possibility for mobile work, flexible working hours outside the core working time, 30 days holiday with up to 12 additional unpaid holiday days The most modern working environment on the BAUHAUS Campus: Flexible work areas with state-of-the-art equipment, BAUHAUS Restaurant and Bistro as well as BAUHAUS Kindertagestätte Personal development: We promote personal and professional growth, among other things through the training opportunities of the BAUHAUS Academy Advantages of employees: Advantages of shopping by the BAUHAUS employee card, Corporate Benefits, occupational retirement and more. Marius Herget (HR/Recruiting) is looking forward to your online application via our application form - without writing and in less than 3 minutes
Location
 | BAUHAUS | |
| 68167 Mannheim | ||
| Germany |
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