Master craftsman / technician as customer service coordinator in the heating sector (m/f/d)

Leadership and deployment planning of the service team — Coordination of technicians and technicians, deployment planning, resource control Customer support & service quality — central contact for customers, complaint management, ensuring high service quality Technical Responsibility — Assessment of technical problems, support in complex disturbances, quality assurance of work carried out Organization & Process Control — Optimization of processes, documentation, compliance with statutory requirements and safety standards Economic control — cost control, supply creation, support in projects Further development of the service area.

Complete training in the SHK area (e.g. plant mechanic SHK) with further training as a master/technician or comparable qualification Multiannual professional experience in customer service or technical service Leadership experience and competence in team management Technical understanding of heating and air conditioning Organizational talent and ability to control several projects in parallel Communication strength in handling customers and employees Basic commercial understanding for offers and cost control driving licence class 3 or B

Friendly working atmosphere and open-minded, supportive interaction Flat hierarchies and short decision paths Interesting tasks in a pioneering and exciting industry Waxes with evm Service GmbH and use individual training options e.g. manufacturer trainings or service partner trainings Jobrad 30 days to relax Regular and flexible working hours from Monday to Friday for a scheduleable everyday life – weekends and holidays are of course your own Company's own smartphone for optimal communication and provision of documents Various corporate events, such as the Christmas party or barbecue evenings, provide a good time with colleagues