Existing customer advisor private health insurance (m/f/d)

Support customer concerns: You advise on your existing private health insurance contracts – by phone, screensharing and e-mail. Making PKV understandable: You listen, ask and explain even more complex topics about post adjustments, tariffs and services in partly longer conversations (up to 30 min). Accompanying contractual changes: increase of the contribution or change of tariffs? You explain your customers their possibilities within the existing PKV. Clear solutions with insurers: you tune in inquiries, keep open concerns and make them a reliable flow of information. Careful and digital work: You use modern consulting tools, sorgst for well-maintained customer data and supports the further development of our processes.

Insurance basis: You bring a completed insurance training or first experience in the care/consultation of insurance customers, such as in-service, a health insurance or insurance service center. PKV knowledge is a plus. Communication strength: You go openly to people, ask them and can patiently explain them on the phone. In German, you communicate orally and in writing at least on C1 level. Care and readiness for learning: You work structured, use digital applications securely and find a place where you can work deep and grow in the long term. Lust for cooperation in the Hamburger Office: You like to work closely with your team and appreciate the direct exchange on site.

Balance that fits the working day: From Monday to Thursday we work together in the office, Fridays you can work on the mobile. We work consciously on site in our CHECK24 Office in Hamburg – because direct cooperation, fast coordination and real team feeling make the difference for us in everyday life. The best of two worlds: With us you will get the safety and stability of an established company – combined with the drive, speed and design space of a startup. Top equipment from day 1: A top equipped ergonomic workstation with powerful MacBook, additional screens and height adjustable work desk. Other individual equipment such as noise-cancelling headphones or ergonomic mouse? Of course you will. Strong overall package: In addition to an attractive salary and 28 days holiday, you benefit from vouchers for many CHECK24 products, a strong support in occupational retirement provision and a very good grant from the EGYM Wellpass. Food & Drinks go to the house: breakfast (selection at different types of cereals), lunch, fresh fruit and hot and cold drinks are available for free all week. In short, you need to take care of something – but not your food in the office. Modern work with real future focus – AI-first instead of oldschool: You work with modern technologies and use tools like ChatGPT Enterprise, Claude and other AI applications naturally in everyday life. Easy & sustainable: Our central location allows you to easily reach us by public transport or by bicycle. You can benefit from a completely free Germany ticket or a promotion for your company bike rental. CHECKito-Spirit / Teampirit, who is not set up: We work closely together, support each other and celebrate success together. Whether at lunch, kicking, after-work or at team and corporate events, we are looking for a relaxed environment with duz culture and without dress code. Growth, which is really possible: Our strong growth creates real opportunities to quickly take responsibility and develop yourself professionally and personally. Individual training and development opportunities as well as a broad training catalogue are available for this purpose. .