Regional Field Service Manager - DACH

Are you ready to run the service for a world leader in food processing solutions?

As a Regional Field Service Manager – DACH, you play a central role in increasing customer satisfaction, managing service teams and ensuring operational excellence throughout the region. From Werther, you can run our Freezer team – supported by experienced team leaders. While JBT Marel continues to integrate the acquired companies, you are at the forefront of designing a uniform, customer-oriented service culture throughout the PF EMEA region.

Management, management and development of two external service teams to ensure exceptional performance and excellent customer service. Monitoring of daily service operations, including planning, disposition and contract management. Promoting sales growth in the service sector while effectively managing operating costs. Close cooperation with other districts in the DACH region to coordinate service strategies. Cooperation with sales and engineering teams to identify opportunities for service improvements and new business. Building and maintaining strong customer relationships to ensure satisfaction and confidence in JBT Marel's services. Ensure that all service activities comply with corporate policies and safety standards. Analysis of service data and performance indicators to identify trends and implement improvements. Provide technical advice and support for technicians and customers if necessary. Management of spare parts and tools to optimize availability and cost control.

You are an experienced leadership in the service sector with proven ability to guide technical teams and achieve results in a customer-oriented environment. You have strong leadership, communication and problem-solving capabilities and are able to reconcile operational excellence and customer satisfaction. You bring with them: liquid knowledge of German and English; Dutch knowledge is of advantage. A Bachelor degree in Business Administration, Project Management, Engineering or a related field (or corresponding professional experience). At least 5 years of service management experience, ideally in the industrial food equipment industry or a related area. Detectable successes in team management and personnel development. Embossed skills in customer relationship management. Analytical thinking and problem-solving competence with experience in service reporting and KPIs. Ability to manage multiple priorities and adapt to a changing business environment. Controlling the Microsoft Office Suite and service management software.

What do you have? At JBT Marel you will find more than just a job – you will find a career in which you can sustainably move something: A competitive salary and social benefits. Opportunities for professional development in a global company. A dynamic, supportive and cooperative working environment. The opportunity to make a significant contribution to our services and to customer satisfaction in the DACH region. .