VDK Groep Deutschland | Germany | 60xxx, 65xxx Frankfurt am Main | Permanent position | Full time | Published since: 08.10.2026 on stepstone.de
Team Leader Customer Service (m/f/d)
As a member of the Builtech Group, Müllers GmbH has been on the market for over 30 years. Specialized in the interior of buildings, our specialist staff delivers the best work in the structures of heating, sanitary, electrical and ventilation – from the new installation to the renovation. We combine traditional craft with modern technology and rely on innovative solutions for climate neutrality and sustainability.
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Professional leadership of a team of 10–15 technicians and commercial employees. Promoting, developing and coaching team members through regular feedback talks. Responsibility for the deployment, capacity and utilization planning of the entire team. Building a powerful, independent team culture and accompaniment of recruiting and onboarding processes. Economic and organizational control of the customer service area as well as analysis and optimization of key figures. Ensuring high service quality, customer satisfaction and taking over escalation management. Development of innovative service concepts (HKLS) as well as introduction of digital processes and predictive maintenance tools.
Qualification as a master, technician or a completed study in the field of supply technology, building technology or HKLS. Multiannual professional experience in customer service, service or technical facility management. First or multi-year leadership experience with personnel responsibility. Impressed ability to motivate, develop and inspire people for common goals. Entrepreneurial thinking is characterized by a high customer and solution orientation. Secure handling of MS Office (especially Excel), digital services and ideally ERP systems (e.g. PDS). Structured, decision-making, combined with communication strength, enforcement and empathy.
Work-Life-Balance & Contract: A regulated 40-hour week, an indefinite contract and attractive payment including a full 13. salary and an additional benefit premium. Relaxation: You will get 30 days of a year's holiday and we will give you an extra special holiday day on your birthday. Equipment: A company vehicle via the 1% scheme. Health & Future A free in-house health insurance for your health as well as strong support for bAV and VWL for your insurance. Development: Versatile, targeted training and personal development opportunities through the Builtech Academy. Extras: Attractive discounts via corporate benefits, convenient bike leasing, an employee recommendation program and regular team events. .
Location
 | VDK Groep Deutschland | |
| Frankfurt am Main | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad