Service Manager/ Head of Customer Service (Greater Nuremberg)

General responsibility for the service area at the Nuremberg Süd site Guidance and further development of the workshop manager, the service consultant:inside and service assistance Superior responsibility for the workshop organization in coordination with the workshop manager Control and optimisation of all customer service and service processes from the appointment agreement, order acceptance to vehicle return Ensuring high service quality, customer satisfaction and timely order processing Coordination between service assistance, service consulting, workshop, parts warehouse, warranty department and sales Monitoring relevant key figures in the service area and deriving appropriate measures Responsibility for complaint processing, customer retention and professional customer dialogue Ensuring compliance with internal standards and manufacturer-related requirements Participation in the further development of processes, structures and service quality Promoting a positive team culture as well as motivation and development of the staff members: Close and trusting cooperation with the location management

completed technical or commercial training in the KFZ sector, ideally with training to the service consultant, master, technician or comparable qualification Multiannual professional experience in the automotive, service or customer service environment Leadership experience in automotive service Good understanding of workshop processes, customer service processes and economic relationships High customer and service orientation Communication strength, enforcement capacity and sovereign occurrence Entrepreneurial thinking and solution-oriented action Organisational strength and structured and responsible functioning Joy in leadership and further development of employees:inside Good knowledge of German in word and writing Safe handling of computer systems and digital service processes

A responsible leadership position with design space The overall responsibility for customer service and service at the Nuremberg Süd site A well-established team with workshop management, workshop, service consulting and service assistance A full-time job with 40 hours per week Compensation for performance Continuous further and further training possibilities Various training and development possibilities A varied and exciting working environment Short decision-making in a family-run company A friendly team of colleagues who are looking forward to your support A long-term professional perspective with development possibilities Do you want to take responsibility, actively shape service processes and, together with a dedicated team, ensure the highest customer satisfaction? Did we awaken your interest? We look forward to your meaningful application, including lettering, CV and certificates. .