Service Operations Specialist (m/w/d)

CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,600 employees work daily to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team. Planning and control of rollouts, service operations and scheduled orders Communication: Central interface between sales, customers and service departments Process Management: SLA Monitoring and Escalation Management, Priority of Projects & Service Requests Reporting and KPI analyses, status reporting, compliance checks Maintenance of contract and order data Use of ServiceNow & SAP WebUI for creating workorders and for status tracking Optimization: Identification of Improvement Potentials and Active Service Process Optimization

Completed commercial or IT-related training or multiannual experience in a similar function Knowledge of ITSM tools (ServiceNow) very desirable Organisational and communication strength Basic understanding for hardware/software processes ITIL knowledge of advantage Target-oriented work with a high degree of self-organisation Experience in IT service or process management

Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events