BEW Berliner Energie und Wärme GmbH | Germany | 10xxx Berlin | Permanent position | Part time - flexible / Full time / Home office | Published since: 02.03.2026 on stepstone.de
Fault Management Clerk - System Maintenance
Heat and energy are our contribution to the quality of life – every day new. As BEW Berliner Energie und Wärme GmbH we supply the capital with electricity and heat in a climate-friendly manner. Our district heating network is the largest Western Europe with a length of more than 2,000 kilometres. We supply about one third of the Berlin households with heat. With the know-how of our 2,300 employees, we cover the entire value chain of district heating – from production to grid operation and expansion to distribution. At high pressure, we work at the coal exit until 2030 and at climate-neutral production from 2045. In this way, we support the Land of Berlin significantly when reaching its climate targets. On the way to this we want to realize a higher proportion of renewable energies and waste heat. To do this, we need to redesign many of our sites and facilities. For this challenge and the associated tasks, we need people who are fully committed to our common goal of a local heat transition – people like you. .
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Your tasks • Your profile • What we offer
Disruption management is the central point of contact for customer concerns in the event of a malfunction and assumes an important interface function between customer management and system maintenance. You are responsible for the support of the fault telephone of Berliner Energie und Wärme GmbH, as well as the acceptance, detection and prioritization of incoming fault messages. You process customer queries and fault messages by e-mail and transfer the written and telephone communication with customers. You carry out the professional initial assessment of fault reports and take care of the transfer to the competent internal bodies. You're suggesting a close coordination and coordination with the system waiter for clarification of fault causes, measures and recovery times. You act in an interface function for customer management, in particular to ensure consistent and transparent customer communication. You care, update and document malfunctions in the relevant IT systems (SAP). You are responsible for tracking current disturbances and feedback to customers about the processing level. You support in the evaluation of fault data and participate in the continuous improvement of processes in fault management.
completed commercial or technical training or equivalent qualification, ideally related to the energy, supply or infrastructure industry Experience in customer service, fault management or technical service of advantage Technical basic understanding of district heating, energy or supply systems desirable Embossed communication capability, high service and customer orientation Structured, reliable and resilient operation, even in stress and disorder situations Secure handling of common IT systems (SAP, IASW++, VMW, MS Office, SAM portal) Teamability and willingness to cooperate closely with operational units
Flexible design of working day (37-hour week, part-time, flexible working hours, running time accounts, mobile work) 30 days holiday, work-free days on 24.12. and 31.12. as well as opportunities for free Promoting individual development, including free training and support in continuing vocational training 13 monthly salaries for collective employees and additional remuneration components Occupational pension ÖPNV company ticket or Germany ticket (50% employer grant) and Jobrad offer Employee flow rate after 12 months of service Various offers on health, including Urban Sports Club membership and PME family service
Location
 | BEW Berliner Energie und Wärme GmbH | |
| 10829 Berlin | ||
| Germany |
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