Bertrandt AG | Germany | 81xxx München | Permanent position | Full time / Home office | Published since: 17.04.2026 on stepstone.de
Team Lead - Expert Support Center (m/f/d)
We're Bertrandt. An independent and international engineering service provider with many years of expertise. With industry-wide know-how and a holistic system and product understanding, we create technological solutions along the entire value chain. We focus on the trend topics of digitalization, e-mobility and autonomous systems, mainly for the automotive, aviation, defence and mechanical engineering industries, and enable the development of tailor-made solutions. Our goal: accelerate technological progress and make a relevant contribution to a sustainable future. We work on this every day - with around 12,000 employees at more than 50 locations worldwide.
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Your tasks • Your profile • What we offer
As a Team Lead (m/w/d), you are part of our Expert Support Center and have a professional team that solves complex vehicle problems over-the-air and across Europe. Your experience in team management and your organizational staff will take care of the following tasks: Professional leadership of a team from remote assistance experts Continuous monitoring of SLAs, KPIs and quality standards, and appropriate measures definition and implementation Responsibility for shift planning and staffing including representation planning Identification of training needs and implementation of effective learning measures Close cooperation with project management and other specialist areas for smooth day management
Complete studies in commercial or technical fields with automotive focus, or comparable qualification Experience in the professional coordination of employees Ideally car knowledge and experience in support centers Know-how in workforce management (shift planning, forecasting) and performance control (SLAs, KPIs, quality standards) Outstanding competencies in coaching, conflict resolution and communication High service and quality orientation as well as structured, hands-on operation Language knowledge: English or French Loadability, empathy and team spirit
Location
 | Bertrandt AG | |
| 80939 München | ||
| Germany |
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