Customer Service Specialist with a focus on Workforce Management (m/f/d)

Consultant:in CustomerService (m/w/d) Efficient control is created where data, processes and cooperation are optimally combined. At the CustomerServiceRessort you actively shape the further development of our resource management and ensure that capacities, needs and service quality are balanced as best possible. With your focus on relationships, your analysis skills and your understanding of operational processes, you create transparency and provide the basis for sound decisions. This will help you to sustainably strengthen our customer service and to set up future-oriented. For people. For tomorrow.

Promote strategy: At strategic questions about the further development of the CustomerServiceRessort, you are actively involved and provide impulses for sustainable optimization. Executives advise: You advise and support executives in the operational resource management and optimisation of work processes as well as customer service-relevant questions – based on well-founded KPI analyses. Develop deployment planning: Together with the executives, you create the basis for efficient personnel deployment planning and develop skills and capacity management in a targeted manner. Analysis of needs: You will analyze the need for structured, identify overlaps and undercovers and derive clear and implementable measures. Creating Forecasts: Developing Reliable Forecasts and Structured Forecasts Using modern methods, You create a reliable basis for personnel deployment planning. Moderate votes: Organize and moderate appointments with experts and executives and guide them to the outcome in a targeted manner.

Bringing service competence: Experience in customer service – ideally qualified in the workforce management or in the control of operational units You are designed to safely control and develop complex processes. Using Forecasting expertise: Funded know-how in the Workforce Management Forum shapes your ability to create forecasting models and to use modern methods effectively. You have experiences in dealing with common tools for forecasting and personnel deployment planning. Use communication strength: With a strong communication capability, you can safely communicate between stakeholders and content in a comprehensible and address-oriented manner. Data competency: A solid technological understanding and security in the handling of data help you to analyze large amounts of data in a structured manner and visualize it clearly. Professionally occur: A sovereign, cooperative appearance connects you with high performance, flexibility and care. Introducing qualifications: You have a degree in the field of business management, controlling, business informatics or a comparable qualification.

Attractive remuneration 13.5 monthly salaries • Investment income • Operational pensions • Cost of travel for the public Flexibility and work-life balance Flexible working hours in a 38-hour week • home office and mobile work • part-time models • 30 days of holiday and special leave, e.g. at high time • Parent-child office Special working climate • Encouragement between employees and employees • Oversight exchanges • Satisfaction surveys • Mentoring programmes Health and fitness Extensive health and pre-care services • Many occupational groups and fitness courses • Common events Personal development • Indi­tional feed­back • Number of training, post­growth and expert careers • Job rotation Feeling at work Modern work equipment • Own canteen with local dishes and fresh fruit • Free water dispenser • Safe workstation in a strong association