Senior-Fachspezialist Client Lifecycle Management (m/f/d)

Make your next career step at a bank where you can successfully shape your future and the future of the cooperative banks. The DZ BANK is the second largest commercial bank in Germany, the leading bank of the Volksbanken Raiffeisenbanken, the central bank for around 800 German cooperative banks and has the holding function for the companies of the DZ BANK Group. We are a powerful employer that offers you new exciting challenges. The digital thinking and self-initiative estimates. It calls for and promotes. The innovation advances and believes in constant change. And who thinks and works particularly in partnership - because we shape success together, like you. This is expected

Become a key part of our growth course as a customer manager (m/w/d) for the client lifecycle management as well as account and depot topics where market relevance and direct customer contact are at first place. From customer contact to the smooth handling of the daily operating business around the business partner management as well as account and depot - you keep the threads in hand!

• Customer onboarding: You take over activities as part of the onboarding of new business partners taking into account the customer due diligence process. This includes precise information acquisition by the customer, quality assurance and transfer to DZ BANK's IT systems.
• KYC & Customer Monitoring: They ensure the smooth running of the KYC process, react flexibly to changing requirements and ensure correct business partner data - always with regard to compliance with legal and regulatory provisions.
• Account and Depot Management: You manage account and depot management - from the opening to the full implementation of changes.

They act in close cooperation with our corporate customer service providers and work efficiently in day-to-day business with the central customer management. In addition, you will take into account (future) compliance regulations in close coordination with our experts from the Center of Competence if necessary. You actively engage in projects and contribute to the continuous development and optimization of our processes with your work.

This will bring you

• Completed bank or office business training - optional supplemented by a study of economics, BWL or comparable

• Multiannual experience in sales support, at least 5 years of professional experience in direct customer business (personal/phone), ideally in corporate customer business

• Very good basic knowledge, e.g. in the compliance environment and very good knowledge of the legal framework of banks

• Very good MS Office and SAP skills

• Very good German and good English in word and writing

  Joblocations:

60325 Frankfurt am Main, HESSEN, GERMANY