Team Leader Environmental Analysis - Customer Service / Customer Support (m/f/d)

technical and disciplined management of the Customer Service Environmental Analytics Responsibility for revenue, achievement and economic management of the area Control of the processes of supply creation via order control to the laboratory up to earnings transfer Ensuring high customer satisfaction and professional handling of inquiries and complaints continuous optimization of processes in close cooperation with laboratory, sales and quality assurance Contact person for key customers and company representation perspective acquisition of further locations and participation in relevant bodies

completed scientific studies (e.g. environmental science, chemistry, biology or comparable) sound technical understanding of analytical and laboratory-based services Leadership experience in a customer- and process-oriented environment Experience in the organisation, control and economic responsibility of teams or units structured, analytical working with high customer and service orientation very good knowledge of German (min. C1 level) and good knowledge of English (min. B2 level) Knowledge of environmental analytics, CRM systems or quality management

Benefits flexible working hours Further training mobile work Health care Germany ticket Jobbike occupational pension schemes Advantages for shopping, gym, etc. Diversity and inclusion as part of corporate culture Depending on the location, position and business area, these advantages vary easily. We look forward to your application! !