Claims Handler Automotive Case Support (m/w/d)

AXA Germany is part of the AXA Group, one of the world's leading insurance companies focusing on Europe, North America and Asia-Pacific. As one of the largest first insurers in Germany, we serve around 8 million customers: in the field of precautionary and insurance. What drives us at AXA? Our curiosity and courage for innovation! Together with more than 8,000 colleagues, we actively shape the future of insurance throughout Germany. We are looking for creative and analytical minds that cannot be overcome by challenges. We offer you an environment in which ideas and feedback meet open ears, projects quickly come into play and “monoton” is a foreign word. We cultivate a culture of openness and appreciation and welcome diversity in all its forms. We are people with corners and edges that go towards each other without fear of touch. At AXA we receive you with open arms regardless of gender, origin, sexual orientation, disability or other facets.

You are self-responsible and in compliance with the work instructions and authorization regulations all damage to the area of private and commercial KFZ insurance with simple to complex contents. You are the personal contact person for the damages of the customer and contribute significantly to customer satisfaction and savings at AXA due to your customer-oriented and competent processing Here you are direct contact (Case-Owner) for our customers. Accessibility also in marginal times You organize together with your team In the processing of damages, you treat phone before mail according to our principles and focus on the customer You negotiate with customers, sales partners:inside, with brokers:inside and with the external service organisation, as well as with network partners and other service providers and craft businesses You work together with your team in the nationwide association of other damage case support teams as well as our teams of damage service management and our external damage service

You have a qualified training in the insurance field and/or very good knowledge of the workflows and systems of application, inventory, performance and damage processing Ideally, you are already bringing forward experiences in KFZ damage processing. However, your team-oriented and cooperative behavior is much more important with a good view over your own working environment and the ability to think from the customer You are targeted, structured, decision-making and telephone affinity You understand how to connect work with the phone and the handling of documents very well Your strengths include empathy and service orientation as well as a simple and understandable discussion in word and writing even in more complex situations Safe handling and parallel operation with our computer systems and the use of all MS Office systems is not a problem for you and you will learn new IT systems with quick and motivated opinion

Private dates in the lunch break? No problem! Flexiblely insert your working time after consultation with your manager and work up to 60% out of the Home Office. Enjoy 30 days of holiday and extra free days on Christmas Eve and New Year's Eve and special holiday for special occasions. Your well-being is ensured thanks to our operating restaurant and in-house café. Find your favourite place in our modern workspace with numerous ergonomic workstations and unique meeting and restrooms. Secure your future thanks to company pensions and asset-effective benefits – or simply become AXA shareholder directly. With our job-riding leasing, numerous sports offerings and grants as well as our occupational health management, your health also benefits. Experience our AXA-spirit at numerous events, such as the AXA Football Cup, and network with our expert: in addition to various meet-ups. Grant to the job ticket, a private health insurance as well as numerous meet-ups, further trainings and much more complete our offer. JOBV1_EN