Head of Department CustomerCareCenter (Private and Commercial Customers) (m/f/d)

Do you want to take responsibility, make processes active and develop our Sparkasse's CustomerCareCenter with your team? Then act as Head of Department (m/w/d) CustomerCareCenter (Private and Commercial Customers) You are responsible for the smooth management of operations at CustomerCareCenter. Your approximately 25-person team supports customers from the commercial and private customer sector in a stationary and digital manner and is the first point of contact for all services such as e.g. online banking, payment and current account. you are a solution finder for your team in professional consultations and initiating quality assurance and process optimization measures. develop successful measures for your employees in sales and implement them with your team. This is achieved not least by your pronounced final strength and sympathetic outcome orientation. creates an open and value-adding working culture with your personality, in which self-responsibility, teamwork and motivation are not merely empty word sleeves. brings your expertise into projects. You bring this with you... a degree as a business manager (m/w/d) or a completed study in a relevant topic or a comparable qualification with corresponding professional experience. Management experience, including in deputy function, in a bank, savings bank or in a comparable financial service provider. As a natural guiding force, you have a self-confident appearance, a very good understanding of relationships and have the ability to convey knowledge vividly and inspire people. You are result-oriented, flexible and profiting from a quick understanding. Organizational talent, readiness and resilience are your best qualities. You can reflect on yourself and your work and you are striving to continuously develop yourself. We know that work is not just work. With us you will find an environment where you can grow – personally and professionally. We value self-responsibility, appreciation and fun on the matter. We don't have a long time to taste and we'll shower directly. Finally, we are here to create great things together. Get the chic sneakers out and let us create a successful atmosphere: with lots of laughs, open doors and real team spirit. You can also look forward to the following: We offer you an unlimited employment contract in full-time employment (39 hours per week). Parttime employment is generally possible. Continuing training offers: Unfold your full potential and use our wide range of training to grow professionally and personally. Includes seminars, webinars, personal coaching and supported study opportunities. Remuneration: With us, your commitment is not only appreciated, but also paid fairly. The Sparkasse is a collective public employer and applies the TVöD and the TVöD-BT-S. The remuneration is governed by the tariff regulations, in particular by sections 12 to 25 TVöD and the relevant regulations of the TVöD-BT-S. The enrollment of the enrolled entity is expected to be carried out in Group 12 Section B XXV. Depending on the relevant professional experience, an assignment to levels 1 to 3 is regularly considered when hiring. This currently results in a monthly tariff gross entry fee in a range of approximately EUR 4,416 to EUR 5,359. In addition to the table fee, further collective wages are granted in accordance with the collective agreements mentioned, in particular an annual special payment or special savings banks payment. Overall, we pay 13,82 salaries, so that your future salary with the above mentioned salary group and depending on your professional experience and qualification in a range of approx. EUR 61.029 to EUR 74.068 gross p.a. Asset-effective lines: On top to your salary you receive 40€ per month. These are optionally created in a fund-saving plan, a construction-saving contract or in the form of an occupational pension scheme for you. ZVK: An attractive plus in the service package. The ZVK is an additional pension, loss of employment and survivors: we pay 5.75 % – only 0.55 % come from you. Variable working hours: Our sliding time model allows you to make your working day flexible. Within the period from Monday to Friday from 7:45 a.m. to 19.00 a.m., you can share the working time in coordination with your team and your leadership. Mobile work is possible from 07:00 to 20:00. Mobile work: Work remotely? Go! Many of us work hybrid and choose flexible between office or home office. Thanks to the service agreement, this is possible on average for up to 2 days per week. 32 + 2 days holiday: Thanks to 32 days vacation, your well-deserved annual holiday can no longer get in the way. The 24.12. and 31.12. are also free of work. Insider knowledge: from 01.01.2027 there is another holiday day on top. And if you need more, you can buy up to 10 days a year. S-Club: As part of the S-Club we offer numerous sports and leisure activities. From football to yoga classes to skiing time there is a wide range of activities. In addition, we have cooking and health offers in our program. Employee conditions: As a member of the Sparkassen team, you benefit from employee conditions. As a result, you will benefit from numerous savings banks and affiliates as well as regional partners. Mobility: With a job ticket, you are on the move in an environmentally friendly and cost-effective manner by bus and train - even throughout Germany by coupling to the German ticket. We take part in the costs. Do you prefer to go by bike? Then the chance to get to JobRad is perhaps the right thing for you. Working party & events: In order to celebrate the successful year together, a working party takes place regularly in changing locations. There are also other events and events. Let's surprise you. Health offers: Through our health care, health management and sport, you benefit from many ways to keep you fit and get your head free. With our grant for a screen glasses, you keep the view. And much more: In addition to the advantages mentioned, many more attractive conditions and offers await you. This doesn't fit everything into a job description and we'll be happy to tell you more in a personal conversation. Interest? Can you imagine becoming part of our savings fund? Then we look forward to your application via our career portal. ♪ Our savings bank is strong for what really matters. It promotes equality between its employees and therefore welcomes applications from all professionals, regardless of gender, ethnic, cultural or social origin, age, religion, worldview, disability or sexual identity.

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