Receptionist (m/f/d)

You work in the early and late layers at the reception (except in the night shift). You provide the best possible guest service within your department, taking into account special guests. You work on new trainees and interns and are the first person to contact during the training period. You actively support all processes at reception and perform general front office tasks with the Protel program. You accept complaints and damages and are responsible for the confidential handling of these. You are also responsible for compliance with credit policies. You enthuse our guests for the products of the house and actively offer them. You always convey the A-ROSA holiday feeling to the guests

A completed training as a hotel specialist and/or relevant professional experience A competent and warm appearance A positive radiance and enthusiasm that you can convey to your guests and colleagues High own initiative and sales talent Communication and team skills A sincere hospitality and service orientation Good knowledge of English

You are more than just a team member – you are part of a community! To make you feel comfortable with us as a receptionist (m/w/d), we offer you a working environment with unbeatable advantages: Island premium of up to 1,000 € (brutto, full-time and service life of at least eight months) An indefinite contract that offers you long-term prospects Fair payment by collective agreement – including Christmas and holiday money Surcharge depending on your qualification Travel discounts for our first-class resorts and hotels Discounts on R&B and SPA services at all locations Service exchange and support premiums – for extra engagement we also have extra recognition Jubilee premiums from the 1st Year of your company Our recommendation program rewards you with up to 1,000 € gross per recommendation Insured health insurance and old age care so that you are insured for all situations Free support and coaching offers for all living situations with voiio Internal training and training opportunities as well as discounted seminars at the Deutsche Hotelakademie Exciting further development possibilities within our international group of companies (Germany, Austria, Italy) Corporate Benefits: Discounts for over 1,500 providers of high-quality products and services Complimentary staff clothing – provision and cleaning included Your own staff canteen Providing a cost-effective apartment We are proud members of the Charter of Diversity – with us counts personality, not origin or CV