Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00042WZ Whether cars or commercial vehicles – in the Mercedes-Benz offices we are real professionals in terms of the sale and service of our vehicles. For our customers we are personally present in the car house and with several thousand employees at many locations in Germany. Does your heart sleep for Mercedes-Benz? Then become part of our service team! Your tasks: take over the location responsibility of the respective plant (car operation or mixed operation PKW & NFZ); control, monitor and optimize the workflow and the work organisation in the associated customer and workshop areas, as well as ensure optimal utilization and personnel deployment planning; prepare and implement the planning and target agreement process for the service area and control and coordinate the controlling and reporting; contribute to the creation of cost, earnings and investment planning as well as the planning of maintenance and marketing measures; develop concepts for implementing the service strategy; take over negotiations and complaint talks with customers; ensure, coordinate and monitor the implementation of measures to comply with occupational safety and environmental regulations and quality assurance measures; perform personnel management tasks in accordance with guidance and cooperation guidelines and the Mercedes-Benz leadership; define training/training measures together with the employees and carry out performance assessments and recognition and correction discussions with the employees; ensure compliance with statutory, collective, operational and individual contractual provisions in their own sphere of responsibility; All digitization processes and systems in the service area implement, coordinate and design.

To be perfectly qualified for the job, you own: Successfully completed technical or commercial vocational training; In addition, a qualification for the master craftsman* in the craftsmanship, a comparable master qualification or the completion of a technical/company training course or a long-term professional experience in the field of motor vehicles;

Multiannual experience in leading employees desirable; knowledge of service processes in after sales and sales systems and products; team-oriented operation; Excellent analytical and dissolving competence; Strength-oriented leadership; entrepreneurial thinking; safe occurrence, contact and communication skills and marked service orientation; Strong affinity for new media. For us count not only your qualifications, it should also fit humanly! If reliability, collegiateness and customer orientation are as important as for us, we look forward to your application! Without formalities, we are not. Therefore, please apply online only and add a CV to your application (maximum size of the appendix 5 MB) and mark your application documents as ''relevant for this application' in the online form. Please understand that we are no longer receiving applications by email or in paper form and there is no claim to return. In particular, we are looking forward to online applications of people with difficulty disabilities and disabled people who are equal to them. If you have any questions, you can also contact the site's severely disabled representative at 0511/5465-154, which will be happy to support you in the further application process after your application.

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