Intern Digital Service Business from September (mandatory internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00044GN We bring Mercedes-Benz Cars to the street - with enthusiasm and heart blood! The Digital Service Business is working on key control levers around the Mercedes-Benz Service business segment, which means around planned and unplanned workshop visits to our customers. In addition to the standardization of service products and processes, the spectrum of topics also includes the digitization of essential customer processes to make a significant contribution to improving the customer experience. By building a complete control of the service business based on important KPIs, we make the complete service tunnel measurable and can draw conclusions on which points we need to act to optimize our end-to-end responsibility for the service business across all sales stages. Our tasks include: Standardization of digital services and processes Construction and operation of a concept for measuring and controlling the entire service tunnel and the customer journey process section Responsibility for the governance and further development of the digital customer journey and customer experience in the service business You are right with us if you not only believe in the digital transformation, but want to actively shape it in your daily work. You know that real enthusiasm is created by the sum of all experiences with our brand and that the customer services sector plays a key role towards our customers. Your duties include: Participation in the project work of the development of the digital customer journey and customer experience Performance of trend analysis and evaluation of customer feedback to derive structured insights to optimize the customer journey and CX Support in optimizing the UX of a dashboard and implementing a reporting Support in preparation and preparation of internal workshops AI usage & efficiency enhancement: Identification of concrete practical applications for AI in our work environment (use of tools such as Co-Pilot, Direct Chat) Use of the AI for automation of standard sequences such as the standard filling of templates Working with the design and creation of management reports based on key figures. Support for analytical evaluations Support in the preparation of internal communication documents in the form of Intranet Posts, PowerPoint presentations, Excel evaluations What we offer you: An excellent opportunity for your professional development in a highly innovative theme area You accompany strategically important projects in the field of customer services of the Mercedes-Benz Cars brand and work in a dynamic environment You will get a very good insight into the challenges of digitalization in the automotive world as well as cross-departmental cooperation in a group You not only work with us, you are a full member of our team Excellent professional and personal care during the internship The activity can begin from September 2026.

Course in Business Administration, Business Informatics, Marketing & Digital Media, Media and Communication Design or a comparable course Safe handling of common IT tools such as MS Office Very good knowledge of MS PowerPoint, Mural Board, AI tools, Excel also like more design tools Secure knowledge of German and English in word and writing Personal competencies Customer first! - The customer always stands for you Interest in customer experience, marketing & digital customer journeys High digital and IT affinity Enthusiasm for Artificial Intelligence and New Technologies Technically versed in modern tools (e.g. Mural, Jira & Confluence, PowerPoint, Excel, AI tools) Strong communication capability Team Play! - You are convinced that co-creation and diversity lead to better solutions You are committed, structured, working independently and always want to deliver top quality Standing for hybrid cooperation (Home Office & several days on site)

Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café