Event-Ticketing Ecosystem Manager (m/f/d)

Say hello to innovation

We are the Innovation Team – the creative engine for new products and strong customer experience. Digital and on our premises. As an innovative creator, we bring ideas quickly and with clear customer focus into implementation and lead them to a successful transfer to the company. This is how we actively shape the future – strategic, dynamic and empowering.

Why us? In addition to the versatile world of trade fair events, we offer Benefits as:

Flexible working hours (guiding time) incl. Option for mobile work (from 2 to 3 days per week) & Workation Occupational pension Christmas greetings 28 days holiday claim + Christmas Eve & New Year's Eve free Business restaurant with food grant Training, training and individually tailored training opportunities Discounted Germany Ticket and Metro Stop right in front of our front door Familiary working environment as well as personal and appreciation Operational health management Staff events Various discounts (Corporate Benefits, Bikeleasing etc.) uvm.

Duration Period until December 2028

Your tasks You are responsible for the overriding Ecosystem management of the event ticketing of our events:

Secure performance & control: You continuously define & monitor quality & performance goals with our event-ticketing partner & tune them with internal interfaces. Building and empowering community: You build a key user community with clearly effective roles, responsibilities & communication structures and control them. Analyze problems and solve them in a sustainable manner: you identify current challenges in the event-ticketing environment, prioritise measures & control the implementations and escalations together with relevant stakeholders. Drive and implement innovation: You are planning & controlling technological developments with our event-ticketing partner & leading success factors for the continuous improvement of ticketing journeys and the operating model. Transparency & Knowledge: You build a central knowledge hub, keep it up to date for standards, governance and process compliance.

You have several years of professional experience (approximately 2 to 5 years) in partner management, event-ticketing, operational excellence or as a product owner/product owner. You have a degree (e.g. BWL, economic engineering or comparable) or equivalent training/qualifications. You also keep your Ecosystem in focus at the higher level and enjoy developing this constantly targeted and data-oriented. You clearly tax discussions, factually & brings them to a decision - even against challenging stakeholders. You have a good understanding of digital processes, system landscapes and their further development. You bring very good knowledge of German and good knowledge of English. You act responsibly & think forward-looking – you burn for changes, you pack things pragmatically & proactively & drive them forward independently. You work collaboratively & solution-oriented – you promote cooperation, develop goals and results together with other solutions.

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