ADAC Verlag GmbH & Co. KG | Germany | 80xxx München | Student job | Part time - flexible / Home office | Published since: 24.06.2026 on stepstone.de
Working Student Customer Care & Process Optimization (E-Commerce) (f|m|d)
The ADAC is always on the move and there to help - we cover the most diverse areas, such as insurance, travel and medical support, legal advice, digitalization, classical panning aid or air rescue. We're here. In your studies the practical semester approaches or you want to gain practical experience in a diverse company? With the ADAC you have a practical partner that offers you such a working environment and allows you to gain insights into practice in various areas. You can apply your knowledge directly from your studies and contribute to helping other people. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Analysis and structuring of customer care topics: You analyze incoming customer requests in the context of the ADAC toll portal and structure them according to topics and patterns and identify recurring cases.
Optimization of processes in customer care: You support the review and further development of existing processes with the aim of simplifying and standardizing processes.
Preparation of response templates and guidelines: Together with the team, you develop standardized response modules and guides for consistent processing.
Preparation and structuring of operational cases: You prepare more complex issues in a structured manner and prepare first solutions to support the team. You speak in direct contact with our members and customers.
Support for documentation and knowledge building: You can help create and maintain process documentation and internal knowledge bases (e.g. FAQs, text building blocks).
Cooperation with product and operations: You are in close contact with the operative team.
You are in the middle of your studies, ideally in the field of business, customer experience, eCommerce, BWL, business informatics or comparable.
You have an analytical and structured way of working and enjoy structuring complex issues.
You score with affinity for direct customer communication: You have the pleasure of sharing with people and are both secure in writing and telephone and service-oriented in communication.
Interesting in digital products and processes is what distinguishes you.
You are strong in communication with very good German knowledge, English is of advantage.
Your own initiative and implementation strength complete your profile.
Economic situation Canteen and cafeteria Hybrid work Modern workplace equipment Employee discount
Location
 | ADAC Verlag GmbH & Co. KG | |
| 80686 München | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad