Teamlead Social Customer Care (m/f/d)

Probably our grounded and solid name has brought you to it: MUUH! is a different company. With us, it becomes clear who is courageous to represent his position, is uncomfortable to himself, continues to think in every project and simply loves what he does. We give you a lot of freedom and responsibility: In our great teams, you can grow your tasks and, together with strong personalities in the fields of consulting, technology & solutions, raise the customer interfaces of various companies to a new level. actively shape the transformation of our customers and become part of our extraordinary team. We look forward to experiencing unique MUUH!ments with you! In the Digital Dialogue team, we implement digital dialogues for established B2C Brands that become real brand experiences. Whether community management, live chat, messaging or review management: We ensure that communication is fast, empathic and on the point. As a team leader (m/w/d), you take responsibility for people, quality and successful cooperation with our customers.

Osnabrück | Full time | Limited

You take responsibility for several customer accounts and thus also for the professional and disciplinary management of a defined team. You develop brand- and target-group-specific community management and social-customer-care strategies for our customers. In everyday life you are a reliable contact for your team, give feedback and accompany your colleagues in their development. You keep the quality of our dialogues and customer service processes in mind and continuously develop standards and processes. You ensure that communication via social media channels, live chat, messaging, assessment platforms and other digital touchpoints remains brand-friendly, service-oriented and effective. You are a pulsator:in and designer:in for our performance portfolio. You can also grab yourself and conduct dialogues with the customers of the fires we work for.

You have a relevant university degree or a comparable qualification. You have at least two years of experience in operating community management, social customer care or digital customer service for large brands and have already been able to assume first professional or disciplinary leadership responsibility. You have a good sense of digital communication and trends as well as service orientation and quality and know what is really important in the management of dialogues. You work in a structured manner and draw your attention through a communicative and empathic way. You combine your own initiative with hands-on mentality and business thinking. Experiences in social media management and/or strategic community management are not a must but a big plus. You communicate in German and well in English.

A dynamic, dedicated team with flat hierarchies, a collaborative corporate culture and a lot of design playroom. A responsible and versatile activity with space for your brave, uncomfortable and outstanding ideas. Of course, we have a modern workplace, flexible working hours and the opportunity to work from home. An open and lived feedback culture and individual training opportunities. We celebrate together on numerous team events in our in-house disco, enjoy an evening beer at our Bar Central and let the year end with an outstanding Christmas celebration. Exclusive sports at our gym or our sports hall. Free drinks, fresh fruit, cereals and sweets. Grant to your JobBike & JobTicket. In addition, there are: 20% employer grant for your occupational pension scheme. Your job location Working in a unique atmosphere? Can you have it? At Hageloft, modern open-space working environments in industrial style, lab rooms of various thematic worlds and interiors for creative exchange, an outstanding coffee bar and much more await you. You also have the opportunity to work half of your working hours at home office. .