0Customer Success Manager Medical Service Delivery (m/f/d)
Medipolis GmbH | Germany | 0xxx Jena | Permanent position | Part time - flexible / Full time / Home office | Published since: 21.01.2026 on stepstone.de

Customer Success Manager Medical Service Delivery (m/f/d)

Branch: Trading Branch: Trading


At Medipolis we pursue a clear goal: we help seriously ill people and their families every day. With our unique principle of integrated pharmaceuticals, we combine pharmaceutical know-how, nursing care and digital innovation. All our areas work together hand in hand: Our pharmacies in Jena, Apolda and Naumburg are the starting point for people in every situation. In hospital care, we advise and supply medical facilities with prescription medicines and provide our pharmaceutical expertise in a targeted manner. Our employees in the production of drugs produce patient-specific drugs at the highest level. In the area of Homecare, we accompany seriously ill people throughout Germany in their home environment and help them with experience and humanity. Through the Medipolis Intensive Shop, we provide medical facilities quickly and reliably with everything needed in everyday care and practice. With the Medipolis Academy, we enable medical and nursing professionals in practical, certified training. And with our digital solutions, we actively shape digitalization in the healthcare sector. What drives us is responsibility – and the conviction that real care only succeeds when all draw on one line. Technically strong. Humanly engaged. And with the courage to go new ways. Become part of our team – for better care of seriously ill people. We are looking for a Customer Success Manager (m/w/d) with a focus on outpatient medical services, part-time or full-time (30 - 40 h/week) at the next possible time in an indefinite setting at Convales Services GmbH, a sister company of Medipolis and the DocEins Group. Together with the development team, you have a goal in mind: To give the employees of doctor's surgeries efficient tools for their daily work. We offer you a modern working environment with at least 1 presence day in Jena and a maximum of 4 days of mobile work per week. You want to be more than a gear in the gear? Then work with us on the integrated patient care of the future. We live an open culture of mistakes, are curious, ready to learn. .

Your tasks • Your profile • What we offer

You are contact person for all questions regarding the operation and use of our applications in the doctor's practice. You collect, qualify and structure questions and feedback from users. You are proactively approaching users to analyze processes and explore potentials. You develop solutions and agree on them with your team and specialist departments. Start training material and carry out training for new employees as part of onboarding.

You're familiar with procedures in a doctor's practice? You are strong in communication and do everything to make users happy? You have well-founded practical knowledge in the onboarding of software solutions, customer support and are happy to get in touch with customers on-site? You are thrilled with digital processes, have a solution-oriented thinking and pursue an agile way of working? You are a flexible and communicative team player who can prove good German skills in word and writing (at least language level C1)? You have a class B driver's license and are ready to be on site with the doctor's surgeries about once a week (circle 200 km)? You have a degree in BWL, Business Informatics, Economics, Digital Business, E-Commerce, Media Management, Communication Science, Computer Science, Medical Informatics, Health Management, Medical Technology, Health Care Management, an education as MFA (Medical:r-Fach-Employed:r) or a comparable qualification? You have professional experience as Customer Support Manager, Application Specialist, Customer Care Manager, Implementation Manager, Account Manager B2B, Project Coordinator:in Digitization, Product Manager Assistant, Technical Account Manager, Software Trainer, Customer Success Specialist, Customer Experience Manager, Digitization Consultant or the like? Then you are right with us! Get in touch now! !

Location

ava Medipolis GmbH
07745  Jena
Germany

The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.

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