Incident Manager/Account Manager (m/w/d) | DBALIQ

We are the digitization partner of the cooperative financial group and combine decades of banking expertise with modern information technology. The IT solutions and services specifically tailored to banks range from data center operations to bank procedures agree21 to app development. We use pioneering technologies such as artificial intelligence or smart data, and we write process optimisation and regulatory. We have set ourselves the goal of innovative digital banking and near banking experiences for approx. 950 banks and more than 30 million bank customers. Therefore, we systematically invest in the know-how of our more than 5,200 employees and consider sustainability as a strategic corporate goal. Our cooperation model is characterized by an agile, cross-functional operation in all business areas. We connect people and markets of tomorrow - simple. digital. safe. For our Daily Banking business segment in Tribe Liquidity, we are looking for you in full or part-time as an incident manager (m/w/d) in Karlsruhe from 30 hours a week. Here you work with 38 colleagues across the site and with various interfaces.

Tasks with perspectives

You enter our core products and services in the sense of a second level support for our customers with the focus on online banking and account accounting processes. You develop solutions with the team for inquiries and information needs from customers and are responsible for their communication to the customers. You are responsible for the quality assurance of customer information and communicate with customers in case of malfunction. You accompany changes and new developments, for example in maintenance or release changes.

Personality with profile

You have a completed study with an economic focus as well as several years of relevant professional experience or a training as a bank merchant*wife and many years of relevant professional experience or a comparable qualification. You have experience in a customer-oriented support activity. You have knowledge of German (at least C1 level) and good English (B2 level). In addition to a high customer orientation and problem sensitivity, you also have a pronounced communication and conflictability. You are characterized by a high self-initiative and a sense of decision. Your strong cooperation and team skills complete your profile.

Nobody is perfect! You don't meet the requirements to 100% and you still want the job? No problem - we go the way together as a team - including incorporation and tailor-made development measures!

Our advantages at a glance

In addition to an attractive fare and 30 days holiday, we offer you the following benefits:

Flexible work: We work in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working). Work-life balance: With our individual working time models such as part-time, the choice in full-time between 30-40 h and our life-time account (sabbatical and/or release before retirement) you will find the right balance. Private life and career agreement: We offer you a family budget and support you in special family situations like e.g. care of family members. Individual Benefits: You have the choice between bike leasing, IT hardware leasing, asset-effective services and/or an additional day of release, as well as an occupational retirement and other options. Onboarding: We welcome you to our welcome event #enter; You can also expect a structured integration with Pat*in and regular feedback talks with your People Lead. Health Management - Health, Family and Life: With our offers we support you through cooperation with the family and voiio. We offer you a variety of food in our operating restaurants and network with our sports facilities. Career model and training: In our development dialogues, you will discuss your professional, methodical and personal career goals and pursue them by means of our diverse further education offers. Our company values: Respectful, open and honest, independent, for each other and result-oriented - we are guided by team spirit and the desire for innovation and intensive knowledge sharing. Future and workplace safety: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking world and system-relevant employers. Kununu: We are Top Company 2025 and proud of a Kununu score of 4.2 and a referral rate of ≥ 90%.

Please use only our application portal for your application. We look forward to seeing you. Get in touch now!

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