Konen & Lorenzen Recruitment Consultants | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time | Published since: 09.07.2026 on stepstone.de
Front Office Manager (m/f/d)
Konen & Lorenzen is one of the leading international staff consulting services for hotel industry, gastronomy and tourism. At our six world-wide locations, we are at your side as a long-term partner. Konen & Lorenzen is one of the leading international recruitment consultancies for the hotel, catering and tourism industry. We are ready to support you as your reliable and long-term partnership at our six locations worldwide.
Type of employment: Full time
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Your tasks • Your profile • What we offer
General responsibility for the Front Office area including operational cooperation Ensure smooth procedures in check-in and check-out Leadership, motivation and development of the approximately 15-person front office team Creation of service plans and optimal personnel deployment planning Ensuring and continuous improvement of service and quality standards Professional handling of guest feedback and complaint management Close cooperation with all relevant interfaces at the hotel Checking bills and monitoring of cash and payment processes Support for the implementation of Revenue and Upselling strategies Analysis of key figures, creation of reports and derivation of optimization measures
Complete training in the hotel industry or comparable qualification Multiannual experience at the front office, ideally with first leadership experience Embossed service orientation and quality awareness Structured, solution-oriented and independent mode of operation Communication strength and convincing appearance to guests and employees Enforcement and team capacity Very good knowledge of German and English, other languages of advantage Safe handling of common PMS systems and MS Office
Responsive leadership with design space Attractive, above-average remuneration 28 days holiday and additional special services Grants for mobility and benefits Employee discounts and corporate benefits Free staffing Individual development and training opportunities Operational health management and additional incentives Valuable working environment with long-term perspective
Location
 | Konen & Lorenzen Recruitment Consultants | |
| Berlin | ||
| Germany |
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