IT Service & Operations Coordinator (m/f/d)

We are the agency for communication: Live. Digital. Hybrid. At marbet, we have been designing, planning and implementing events and live campaigns for large brands, middle class and corporations for over 25 years. The two powerwomen and sisters Marion and Bettina Würth jointly founded the agency in 1996 and gave it the name - created from their two first names. Team marbet. Today, our team consists of around 150 marbetters, with which we manage projects, design concepts, develop smart services and carry the marbet brand outside. Strong together. Together we make brands usable: with services that set standards. Real and digital. Highly emotional and uncompromising professional. Where do you find us? In Schwäbisch Hall, Düsseldorf, Frankfurt, Munich, Hamburg and Barcelona.

You're someone who looks exactly to end things reliably and likes to bring order into complex processes? At the same time, you have no bareness to technical questions and find yourself in new systems and applications quickly?

Then you are right with us!

Responsibility for IT service and first-level support, IT procurement and supplier management as well as administrative IT processes Central interface for the coordination and control of organizational and operational IT topics as well as the first point of contact for IT questions and technical problems of employees Takeover of first-level support including analysis and processing of incoming IT requests and disruptions in the ticket system as well as independent solution finding and structured forwarding of complex topics to the second-level Procurement of hardware and software as well as IT services including collection and comparison of offers, preparation of decision bases, coordination with IT service providers and suppliers as well as monitoring orders, delivery dates, contracts, invoices and transit times Support in the structured management and installation of hardware, software, licenses and user access as well as the IT inventory Maintenance, updating and documentation of IT knowledge, solutions, master files and relevant documentation to ensure a current and comprehensible information base Support for information security, data protection and IT governance issues Cooperation with IT projects and the introduction, optimization and standardization of IT systems and processes

You have a completed technical-commercial or IT-related training, e.g. as a merchant/wife for digitalization management, IT system businessman/wife, specialist informatics or a comparable qualification You have first professional experience in IT service, IT support, IT administration or in a comparable interface function You are characterized by an independent, structured, careful and reliable way of working You have a high quality and service requirement with a view to detail You think solution-oriented and understand to convey complex technical topics in a comprehensible way You will also keep track of several parallel processes, follow topics consistently and trade bindingly You like to work in the team and convince by your strong communication skills You have very good German skills and good English skills in word and writing You have a secure handling of common Microsoft-365 applications and cloud solutions You are open to new technologies and digital tools to awaken your interest

A permanent position in one of the leading agencies for event, digital and live communication Flexible working hours with confidence work time and compensation of work and 30 days holiday Varied, responsible and challenging tasks in a motivated team and modern working atmosphere A structured introduction and regular staff discussions for individual feedback and real further development A wide range of social benefits (e.g. occupational pension provision, private travel benefits), good mobility offers (company car/rail) and modern occupational health management Modern agency rooms, free drinks (water, coffee etc.), fresh fruit daily and a free, freshly cooked lunch several times a week Mobile Office options