Employee IT (m/w/d) Internal First Level Support

Germany has the best health system in the world. In order for this to remain the case, we will ensure that 700 colleagues from the Kassenarzt Vereinigung Niedersachsen, in short KVN, provide the low-altitude supply of contractors (m/w/d) and psychotherapists (m/w/d). In addition, we represent their interests towards the health insurance companies and politics and advise them in all matters relating to the establishment, management and settlement. Innovative and forward-looking digital solutions play a central role in this, which is why we are currently working with about 100 specialists in our IT, a trend increasing. You work with complex databases and self-developed software solutions. Are you looking for a new challenge in IT? Then support us at our Hannover location Senior Consultant (m/w/d) The job is part-time but full-time.

You take disorders, analyze, specify and fix them both remotely and locally with colleagues. You will then document your activities in the ticket system. As part of the onboarding process, create user accounts and assign roles. You will forward enquiries to the following specialist teams (Second Level Support) according to the agreed solution responsibility. You install, modify or uninstall jobs or redraw them – both in the main business office in Hanover and in the district offices in the whole of Lower Saxony. You support the implementation of service requests. You are waiting for the conference and meeting rooms. You update master data and support the management of our IT inventory. Grant access rights or withdraw after approval or instruction.

You have completed an education in the IT field. Ideally, you have the ITIL Foundation certification. Multiannual experience in on-site service in a German-speaking company as well as in support of MS Windows and Office environments will bring you with you. You have extensive experience in a German-speaking service desk. With OTOBO or OTRS or comparable ITSM tools you can safely handle. You have a basic technical understanding of modern office communication.

We offer you a safe, modern workplace with the benefits of public service. Work-life balance is not just a word with us. We work with a flexible sliding time model without core working time and, if necessary, also in the home office. There is hardly any travel activity. We would like to secure you here and now for tomorrow and provide you with building blocks for occupational retirement Our offices are centrally located near the main railway station in the heart of Hanover. There is a modern IT and completely virtualized system landscape based on Linux and MS Windows operating systems. These and other benefits can be found on our career page. JOBV1_EN