Specialist coach in customer service for business customers - focus on real estate management (m/f/d)

As a specialist coach at the Service Hub Business Customers (Cluster Administrators & Trustees), you are the central contact person for professional topics and supports our colleagues with your expertise, service orientation and technological understanding. You actively contribute to promoting customer satisfaction, team performance and digital transformation.

Customer satisfaction as a leitmotif You understand the concerns of our business customers. With your analytical view and key figures understanding, you identify optimization potentials and boost the further development of our processes and services. Coaching and technical development You accompany colleagues in the processing of customer contacts around the product range of the Cluster Administrator & Trustees. Through regular feedback, individual coaching and practical trainings, you promote your professional and communicative competence. You rely on empathy, social competence and an appreciation of each other. Team development and change management You plan and carry out training and coaching on your own, strengthen the self-organization in the team and help with roll changes. Together with your management team and the customer service team, you will ensure that our teams grow beyond themselves and actively shape the working world of tomorrow. Technology and Innovation You bring technological understanding, especially for AI systems, and support the digital development of our services. Your knowledge helps us to make processes more efficient and sustainable.

Analytical skills and key figures You can analyze complex issues structuredly, interpret data and derive sound decisions from them. You use key figures not only for evaluation, but also for controlling and optimizing processes. Communication strength and empathy You are able to convey complex content in a comprehensible way - both to customers and to the team. Your empathic and esteeming way creates trust and promotes open cooperation. First knowledge in real estate management You have a basic understanding of the peculiarities of the real estate and administrator business and can bring this knowledge into your work in a targeted manner. Coaching and training skills You recognize training needs, develop concepts for training and coaching and carry out these independently. You motivate others to develop their potential. Conflict management and social competence You are constructively dealing with challenges, finding solutions and strengthening the team climate. Your ability to include different perspectives makes you a trusted opponent. Technological understanding (including AI systems) You are open to digital innovations and understand how modern technologies - especially AI - can make our work more efficient and sustainable. Enthusiasm and readiness to change You can win others for new ideas and developments and actively accompany them on our way to the tech service provider.

flexible and mobile work - temporarily also in EU countries 30+ holiday days Duz culture/ no dress code individual development and career paths Offers for staying healthy Travel costs (ÖPNV) and JobRad exciting and diverse tasks with great team spirit Training and future-relevant qualification Benefits Card