Reception Manager Head of Reception | Luisenhöhe - Health Resort Black Forest (m/f/d)

Special wellness places for a natural, healthy and enjoyable life. The balanced interplay of conception, nature and architecture, as well as the harmonious trination of hospitality, gastronomy and health, make the three Baden destinations of the BCW Hotels & Resorts an extraordinary place of well-being. The sources of healing in the Mooswald, the Black Forest around the Luisenhöhe and the subjects of the city of Karlsruhe are symbolic of the uniqueness of the locations. The well-being rooms for recreation and work, in the midst of nature or city, offer habitats for a natural. healthy. living. This is our philosophy and the true luxury for a fulfilled and happy life. Get home.

Type of employment: Full time

The holistic management of the reception team: Be a team player and lead all employees of the day and night shift in the hotel lobby Keep an eye on the numbers and cash management and increase sales with your team Wandle with your attentive kind of complaints in enthusiasm and develop feelings for the heart wishes of our guests Part the team efficiently and save resources Works independently Stay in constant dialogue with all areas – together we create smooth processes, especially in cooperation with reservation and event Be the voice of your team – bring ideas and concerns into cross-departmental meetings Enthusiasts our guests through attention – fulfill wishes, take criticism seriously and professionally deal with it Share your knowledge, promote talents and accompany colleagues on their learning and development path

You already have professional experience at the front office as well as a completed training or a study in the hotel subject You have first leadership experience and understand yourself as a model for your employees You are an open-minded and profitable person as well as a reliable team player who has a high inherent dynamics and is willing to take responsibility in our colorful team You are a host of passion with high quality and responsibility With your kindness and open mind, you are the perfect contact for our guests You have good knowledge of German and English in word and writing Your profile is rounded off by high loadability, flexibility and organizational skills You have previous knowledge of Protel and Gastronovi? Better!

Training offers internal & external Coaching terminal to diet, mental health etc. Health checks Good development opportunities in the group Employee discount (Wellness, Gastro & accommodation) Occupational pensions & cash benefits Team spirit & warm welcome culture Varied staff dinner Individual onboarding Working with a view of the Schauinsland Staff Events Family-friendly company