IT Technician / Service Technician Onsite Support (m/f/d)

As experts for IT personnel and commercial professionals in the context of employee transfer and in the service contract, we support well-known national and international IT companies.

For use with our customer, we are looking for a number of JOBPROFIL - ID 11124STN

HAVING REGARD TO the provision of onsite and desk-side support as well as independent processing and control of incidents, including more complex hardware and software cases as well as prioritized escalation to the solution in the context of the coordinated processes, for terminals and workplace IT, in particular PCs and laptops, printers, scanners, peripheral devices, iPhone/iPad, VC support and shopfloor devices. performing break-fix support in the operating system and application environment (Windows OS, iOS, M365, business applications); coordination of OEM/RMA cases after notification; Support for printer/scanner connection and basic error analysis. independent coordination and implementation of IMAC-D activities, in particular imaging and re-image with shared tools; printing presses and replacement of consumables; device preparation for entrances and exits; equipment exchange and refresh; Disk deletion (Disk Wiping) and basic asset tagging for the IT devices mentioned. performing basic identity and access tasks within defined permissions, e.g. user and group management and password resets; support for standardized client-side network error analysis (e.g. VPN/LAN connectivity) in defined scope; Escalation if necessary. Ensuring high-quality ticket documentation, SLA-conscious editing as well as participation in reporting and knowledge/document tasks after tuning.

KENNTNISSE Successfully completed training in the IT field, e.g. specialist system integration (m/w/d), IT system businessman/w or comparable qualification or Professional experience Good IT and hardware knowledge, all-rounder in the workplace environment (in particular HP, Lenovo, printer) Knowledge of Apple iOS (iPhone/iPad) and Windows 10 / Windows 11 Experience in the large customer/enterprise environment and working with incident ticket systems (ITSM), ideally ServiceNow Good knowledge of German in word and writing (at least C1 level) Physically loadable: able to carry more than 5 kg Ready to work in a 3 layer system Driving licence class B, car required

SERVICES Criteria (GDP) Solid monthly salary including over-tariff payment Project allowance from the first day of use Holiday and Christmas money by GVP Remuneration according to Equal-Pay model Staff recommendation programme Long-term customer operations High takeover rate for the customer