Mecklenburgische Versicherungs-Gesellschaft a.G. | Germany | 30xxx Hannover | Permanent position | Full time / Home office | Published since: 18.02.2026 on stepstone.de
Operational Manager ITSM (m/f/d)
We are the Mecklenburg-Vorpommern today: A traditional insurance company, which has been able to successfully compete on the market for 225 years by particularly dedicated employees (m/w/d). For the Mecklenburg of tomorrow we are looking for enthusiastic people who, together with us, are engaged and courageously crumble the sleeves. With an open corporate culture, transparent communication and responsible projects, we offer the right framework for your daily work. Come with us on an exciting journey to the future. Projektmanager (m/w/d) ITSM
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Your tasks • Your profile • What we offer
Control and ensure a stable IT service operation Operational Coordination of ITSM Processes (Incident, Problem, Change, Request) Senior Consultant (m/w/d) Monitoring and ensuring SLAs, KPIs and service quality Planning and implementation of service reviews with internal and external partners (m/w/d) Control of escalation and sustainable solution of critical service topics Analysis of service security and implementation of improvement measures Building transparent reports for management and departments
relevant experience in IT service management or IT operations management
very good knowledge of ITIL-based processes (v3 or 4) Experience with SLA, KPI and performance management Enforcement skill, paired with a cooperative communication style very good communication capability, also in English ideally knowledge of the regulatory requirements in the insurance environment (DORA, VAIT, GDPR)
Gliding time and home office Jobticket and service bike Canteen with freshly prepared food Fitness room with courses family-friendly work
Location
 | Mecklenburgische Versicherungs-Gesellschaft a.G. | |
| 30625 Hannover | ||
| Germany |
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