Prosegur Cash Services Germany GmbH | Germany | 40xxx Ratingen | Permanent position | Full time | Published since: 06.05.2026 on stepstone.de
Account Manager / Technical Support – Monitoring & Cash Solutions in the Office (m/f/d)
Prosegur is Germany's market leader in money and value transport and offers comprehensive security logistics services. In addition to money transport and money processing, the service portfolio also includes cash management solutions, ATM services, automated cash solutions and value and courier logistics. As one of the leading global security service providers, Prosegur employs over 160,000 people in Europe, Latin America, Australia, Asia and South Africa. Of these, about 4,500 employees work for Prosegur in Germany. For the team monitoring within the Solution Management Center (SMC) of Prosegur Cash Services Germany GmbH in Ratingen we are now looking for reinforcement! Customer Support (m/w/d) – Monitoring & Cash Solutions in Internal Services | Ratingen
- Full-time - You are a technology affinity, strong communication and have experience in customer service? At Prosegur, you will ensure that our deposit solutions work smoothly – as a central interface between customers, technology and service. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
In the area of monitoring, you play a central role in technical customer support and the monitoring of cash systems: Customer Service & Support: Processing of customer requests (telephone & written) on technical problems in the field of cash automation, payment machines and cash management systems Technical monitoring: monitoring of payment equipment, disturbance analysis, level control and introduction of measures Interface Management: Close cooperation with internal departments such as technology, logistics and service System administration: setup and deactivation of devices in our IT systems, management of user access Installation support: Support of technicians in commissioning smart cash devices Complaint Processing: Independent Processing of Differences and Disorders within the framework of defined Service Level Agreements (SLA) Process monitoring: Ensuring compliance with customer agreements and service processes
Closed commercial or technical training (e.g. IT system businessman/wife, industrial businessman/wife, mechatronic, specialist informant, merchant/wife for office management, service specialist) Professional experience in customer support, technical service, helpdesk or IT support Embossed technical affinity and interest in cash technology Good knowledge of MS Office (Excel, Outlook, Word) Ideally knowledge in the field of money and value logistics, cash handling, banking technology or payment systems Your guide is perfect and you have a positive Schufa.
Varied activity in an international group with regional reference. Entry into a system-relevant company in an exceptional industry. 30 days holiday and an unlimited contract Work-life balance through flexible working hours Good accessibility with public transport and cars Corporate Benefits such as employee discounts, fitness offers, etc. .
Location
 | Prosegur Cash Services Germany GmbH | |
| 22113 Ratingen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad