Malteser in Deutschland | Germany | 65xxx Oestrich-Winkel | Temporary contract | Part time - flexible / Full time / Home office | Published since: 18.05.2026 on stepstone.de
Full-time corporate telephony team leader 39 hours per week (m/f/d)
For our internal and external customers we carry several thousand phone calls each day in the inbound and outbound. At our locations in Eschborn and Oestrich-Winkel we work day by day faithfully our Purpose “We allow a life at home for everyone who wants it, but can no longer be independent. ‘ for the benefit of our customers and patients. This guiding principle motivates us to be there every day for our fellow human beings. Due to our steady growth and a structural further development, we are looking for you as a dedicated team leader for corporate telephony in full or part-time from 30 hours a week. Setting date is 01.08.2026 The Maltesers are one of the oldest aid organisations in the world and have been working for people in need for centuries. Today we are active in many different areas and are committed to the welfare of our fellow human beings. With 30 employees, the Malteser Service Center's corporate telephony supports around 200 internal and external customers throughout the federal territory. .
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Your tasks • Your profile • What we offer
Control of the service, service and holiday planning Introducing new employees Leading employee talks in coordination with the management company phone Responsibility for the implementation of the processes and further development of the quality management system Project work, maintenance of knowledge database Distribution of new customers Support in operational services Telephone support of existing customers and members in and outbound First-level telephony for internal and external customers Service telephony between 6 am and 7 pm, as well as weekends and holidays
Professional qualifications: A completed commercial training with 3-5 years of experience as a call center employee (m/w/d) in inbound and outbound First experience in employee management, e.g. as team or deputy team management High sales and customer orientation A good technical understanding and sovereignty in dealing with Microsoft 365 Personal competencies: A strong customer, team and target orientation with high social competence and positive human image Joy of telephone contact with people in need of help EIn professional, convincing appearance and resilience Detection of very good organizational and planning skills
A meaningful and varied activity in a modern aid organization Intensive incorporation No 9 to 5 job, but a flexible shift system with freedom of design without night services Mobile work possible during the day – we will equip you Personal and professional training Remuneration according to AVR-Caritas plus special payments and individual supplements Occupational pension 30 days holiday + 1 additional day available Discounts and vouchers in the Malteser Benefit Portal for employees We'll make you mobile!
- bicycle leasing after takeover into an indefinite working relationship
- Grant for the Deutschlandticket
Apply until 15.06.2026 and let us together make the world a little bit better. We look forward to welcoming you! !
Location
 | Malteser in Deutschland | |
| 65375 Oestrich-Winkel | ||
| Germany |
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