BRITA Vivreau GmbH | Germany | 93xxx Regensburg | Permanent position | Full time / Home office | Published since: 28.12.2025 on stepstone.de
Service and Operations Coordinator (m/f/d)
The BRITA Group is one of the world's leading experts in optimised and individualized drinking water. BRITA stands for a hidden champion who has recognized and successfully expanded a market niche. More than 2,000 employees around the globe are our most important capital. Free space, self-responsibility, trust, team spirit and respect are values that shape our fellowship. BRITA Vivreau GmbH specialises in the production and distribution of cable-bound drinking water dispensers. Thanks to our nationwide comprehensive service network, we are regionally available to our customers as a full-service service provider and have been providing reliable and competent service for over 50 years. We have a positive influence on our planet by stimulating changes and allowing all people to enjoy good drinking water in an intelligent and simple way. .
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Your tasks • Your profile • What we offer
A dynamic, agile environment awaits you, where you can move something daily and actively shape our processes. As a valuable member of our collegial team, you make sure that customer satisfaction is always the focus and that our high quality standards are always maintained.
You control the operational planning of our service technicians:inside in the technical field service With our innovative planning software, you can ensure that all applications - from standard to pre-planning - are optimally coordinated In case of malfunctions, you keep a cool head and decide quickly and flexibly to adjust the planning immediately You organize and arrange customer appointments for commissioning, maintenance and repairs in the B2B area - in direct exchange by phone or email You are the central point of contact for our technicians: take service calls and find the right solution for every need As a communication hub, you work closely with the technical hotline, the internal service and the service technicians: You perform administrative tasks in the GDI system and recognize potential escalations early before becoming a problem
You have a technical/commercial or commercial training or a comparable qualification Ideally, you have several years of professional experience in technical customer service or in disposition You have fun in customer care and care and have a binding and friendly appearance on the phone A good technical understanding, communication and conflicting skills characterize you You are reliable, well organized and team-capable High self-motivation and organizational talent are among your strengths
An exciting working environment in an industry of the future An open and dynamic corporate culture where you can take ownership A collegial and valuable working environment in a social and highly motivated team A performance-oriented payment including Christmas and holiday money Flexible working hours, home office possibility and an above-average holiday entitlement for an optimal work-life balance A forward-looking and ecological product portfolio Regular training opportunities and a wide-ranging development potential within the BRITA Group Operational Health Management, Wellpass and a Job Wheel Program for your Mobility Corporate Benefits - Durable discounts for example on travel, fashion, technology, mobile & more
Location
 | BRITA Vivreau GmbH | |
| 93049 Regensburg | ||
| Germany |
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