Senior Service Delivery Manager (m/f/d)

Responsibility for the support and further development of large existing customers with complex and extensive IT services Responsibility and control of service delivery including ITIL disciplines Technical and commercial responsibility for the customer over all phases of service provision (offers, business cases, commissioning, projects, operation, billing and service performance transparency) Professional leadership of service teams as well as control of complex service and project structures Active design and further development of the customer relationship as well as sovereign handling of challenging situations in customer and internal relationship Participation in the further development of the service portfolio and representation of the OS and the department in customer-specific decision and governance structures Development, establishment and application of modern methods and processes in service management

Funded expertise in service management, acquired through multi-year practice in complex customer and service environments Detectional responsibility in controlling complex customer relationships (Governance, Service Performance and Change and Expectation Management) Experience in managing and developing services for different customers and industries Sovereign, empathic and convincing appearance towards decision-makers up to CxO level Strong communication, presentation and moderation competency, high negotiation reliability and extensive experience in the project environment and presales situations Wide and resilient experience in Manged IT infrastructure services as well as migration or transformation projects Very good understanding of business relationships (e.g. business cases, service calculations, offer models) Analytical-conceptual, structured working also in complex or dynamic situations Embossed team skills with leadership skills and experience in coaching and knowledge transfer ITIL certification (e.g. expert) or a comparable qualification (required) Very good knowledge of German and good English in word and writing

Germany-wide mobile work Attractive salary package with participation Commercial vehicle Employer-funded training and certification A further plus is our bicycle leasing, 30 days vacation, employee-funded pensions, asset-effective services, group accident insurance for work and leisure, good transport connections and employee conditions for many products of the Deutsche Telekom Group. .