Bonava Deutschland GmbH | Germany | 15xxx Fürstenwalde | Permanent position | Part time - flexible / Home office | Published since: 19.03.2026 on stepstone.de
(Junior) Part-time Content Manager Customer Service (20h/week) (m/f/d)
In five regions in Germany, we are building more than just houses and apartments. For many years we have been creating a new home for our customers. A real home where people feel comfortable in all stages of life and can develop their lives. Our 500 employees know what it takes and bring their knowledge and experience. For many people to create residential quarters for well-being, this is our common claim. We attach great importance to a deep understanding of the needs of our customers, partners and employees. This understanding is the heart of our corporate culture. We support each other, promote a trusted cooperation and welcome everyone very heartily. Because we know that successful projects are only created when we move together. Our commitment goes beyond pure construction. With every residential quarter we create, we contribute to social development. We are aware of the responsibility that comes with our work and take it with enthusiasm and conviction. To date, we have built over 40,000 houses and apartments throughout the Group in Germany, Sweden, Finland, Estonia, Latvia and Lithuania. .
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Your tasks • Your profile • What we offer
Creation and maintenance of content (texts, images, videos and other media) for our customer portal “MyBonava” as well as for our customer service pages on the website and on other channels Proactive customer communication via digital channels, in particular via the customer portal Maintenance of project-relevant content, documents and customer appointments in the customer portal Development and implementation of automated communication flows along the customer journey Supporting our project teams and guarantee services in digital customer communication Contact for customers with questions or problems related to the customer portal Optionally or in representation, you can also support the further development of processes and the digitization of customer communication as well as in ensuring a uniform quality and brand communication in customer service and internal coordination with relevant interfaces within the Bonava Group
Complete studies in communication management, economic communication, PR or comparable First professional experience or professional entry as a young professional in content, communication or digital Experience in writing, editing and publishing digital content taking into account brand and CI requirements Understanding digital customer journeys, ideally in the real estate industry Safe handling of digital tools and systems (e.g. CMS, CRM or Microsoft-based applications) Experience with content tools such as Adobe Photoshop, Illustrator or Premiere Pro Interest in new technologies, e.g. AI-based content creation Embossed service and customer orientation Team spirit and joy in cooperation with various disciplines Structured, independent operation and a solution-oriented and proactive approach High digital affinity and interest in new tools
Work-Life-Balance: Concentrated work in modern environment with best equipment, hybrid work with up to 2 days home office per week. Above-average package: 30 days vacation plus free on 24.12. and 31.12., funded job ticket, JobBike, proportional 13. Monthly income and holiday allowance Attractive working environment: Modern offices, high-quality equipment, internal and external training opportunities Health & well-being: Mental Health Coaching for employees and family members, company-owned sports area, operating restaurant with fresh kitchen Assessment & co-design: Du-culture, structured onboarding, short decision-making and space for self-initiative
Location
 | Bonava Deutschland GmbH | |
| 15517 Fürstenwalde | ||
| Germany |
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