Business Informatics Specialist as Customer Service Manager (m/f/d)

As one of the largest banking IT service providers and digitization partners in Europe, we are the driver of digitalization within the Sparkassen financial group. With more than 5,000 employees at 3 locations, we make digital banking of today efficient and develop smart financial services of tomorrow. We offer a wide range of tasks in which individual strengths can be excellently introduced. Whether it's app development, network technologies and server operation or consulting, training and support – we have every one of them to call! As a specialist:in or as a generalist:in. Everything with best career opportunities, lots of space for personal development and numerous benefits.

For the organizational unit customer service management, we are looking for the next possible appointment for the Hanover, Münster or Frankfurt am Main site Customer Service Manager (m/w/d).

The department is responsible for the holistic customer service management in operation. It coordinates the cooperation between the client's service provider control and the specialist areas of the FI, organizes and manages service meetings as well as the escalation of serious disturbances. In addition, it supports the DL control for incident, problem and order management and checks compliance with the agreed service level agreements. The department actively contributes to the creation and updating of offers and contracts for migration and special projects. Through these tasks, it ensures a reliable interface between customer, internal specialist departments and external service providers and contributes significantly to high service quality and customer satisfaction.

First contact for assigned customers in the Infrastructure Services business unit with regard to contractually agreed service and operating services Addressing and tracking of customer topics in the areas of Servicecenter and Managed Services within the FI Regular service meetings with customers Examination of service-level agreements and clarification for deviations Representation of FI Service Level to Customers for Services of the Service Center and Managed Services Participation in the creation and updating of offers and contracts First escalation instance in large disturbances as well as process/operatives Problems

Completed study of BWL/IT/economic informatics or bank-based training with corresponding additional qualification At least 6 years of professional experience Multiannual professional experience in handling customers Embossed customer and service orientation High communication and coordination capability at different hierarchical levels Security of negotiation and interest in contract design Self-employed, flexible and independent

You're wondering why you should work on financial computer science? We have some good reasons for you. In addition to flexible working hours, discounted job tickets or the possibility to work on mobile, we offer you a lot more: Pension provision Accessibility Industrial sports Family service Company events Flexible working hours Mobile work Job ticket Canteen Contract Education Fitness promotion We offer you an attractive remuneration based on your qualification as well as your relevant, practical experience. .