Customer Service Employee Regional Electricity Markets (m/f/d)

A task that challenges. You are responsible for our electricity customers, by telephone and in writing, and are their reliable contact person. You process customer requests for contract, billing, billing, debits, debits, clearing and counter changes, and you also agree with external market partners. You clarify queries based on solutions in cooperation with network operators, external partners and internal departments. You take over the processing of energy-economic processes in the market role supplier and thus contribute to smooth processes. You actively contribute to pilot projects and support the further development of our products and services. You are the first contact point in first-level support for questions about our landing page and the customer portal. You will ensure a friendly, transparent and solution-oriented communication and a high quality of service.

A background that convinces. You address our electricity customers by phone and in writing You process customer requests concerning contract, billing, billing, envelopes, clearing and counter change. You will clarify questions together with network operators, external market partners and internal areas of expertise. You process energy-economic processes in the market role supplier. You support pilot projects and the development of our products. You are the first contact person for first-level support for questions from the customer about the landing page and the customer portal. You ensure friendly, solution-oriented and reliable customer communication.

An environment that is thrilling. At Bayernwerk Regio Energie GmbH you work in a constantly evolving, young and dynamic company that brings a start-up similar character. We want to shape the energy transition in Bavaria. We offer you the opportunity to do pioneering work and to realise your own ideas and approaches. The digital transformation is THE central topic of the future. Design the energy world of tomorrow with us and for our customers. A dedicated team awaits you, characterized by an open, highly valued and helpful approach to each other. With us you can make your “Home” a “Office” to work even more flexibly. .