Limitless eCom GmbH | Germany | 14xxx Teltow | Permanent position | Full time | Published since: 06.03.2026 on stepstone.de
Head of Customer Support - E-Commerce (Online Retail) (m/f/d)
Since 2017, Limitless eCom GmbH has been a rapidly growing medium-sized e-commerce company based in Teltow. We develop, operate and scale several international D2C brands in the beauty and lifestyle sector, including Diamond Smile, Silky Planet and Holzhütte and are currently active in over 14 countries. Office cooperation We work as a team closely and personally in our office in Teltow. The direct exchange is important to us, so the position is fully exercised in presence in our office in Teltow. Our internal communication takes place completely in German and English, which is why we are very good knowledge of word and writing. .
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Your tasks • Your profile • What we offer
Leadership of customer support team (4 employees) in English Quality control of employees and labour distribution Optimization of internal processes Improving customer experience with customer support Problem handling (Klarna, Mollie and Paypal) Reputation management Active use of AI tools to optimize and scale workflows
Mindset & Operation Hands-on and results-oriented Very good English Self-contained, structured and reliable Open to new tools, trends and workflows Safe in handling AI / AI tools
Unlimited employment contract High design playroom and direct impact on sales & performance Short decision paths and flat hierarchies Flexible working hours Dynamic environment without corporate bureaucracy Long-term development perspective in a growing e-commerce company
Location
 | Limitless eCom GmbH | |
| 14513 Teltow | ||
| Germany |
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