Head of Network Customer Service (m/f/d)

We, the SWM Magdeburg, have been a firm size in the region since 1993. We turn on the lights, let electric cars drive, bring heat to the city, supply water and dispose of waste water. We are always reliable - just when it comes to offering you a long-term perspective. Or to combine private life with the job. We just stayed on the ground. We are a system-relevant, stable employer. Improve the quality of life of people who live right in front of your doorstep and ultimately your own. Your job is here with us. With you. Here. Manager (m/w/d) Area: Network Customer Service (New Area) for permanent recruitment Full time 01.01.2027 Place: Magdeburg Location: Headquarter Blue Bock

Leadership and further development of the area with around 3 directly assigned executives of the next level and a total of about 30 employees – in a direct line of management Conception, automation and continuous development of customer-related service processes with focus on digital self-services as well as continuous media-break-free end-to-end processes Responsibility for the timely and efficient execution of the network-economy market processes, including change of suppliers and the changeover processes in the measuring system, as well as the network, feed-in and measuring-point contracts for end customers and market partners Responsible for the classic measuring point operation for electricity, gas, water and heat as well as for the modern measuring point operation, control of measurement data management as well as the smart meter and control rollout Ensuring legal and quality-assured market communication in a dynamic regulatory environment Responsibility for balancing, sales and volume forecasts in the distribution network as well as for the procurement of loss and reactive energy and the formation of network charges Preparation and preparation of evaluations and reports for regulatory authorities, auditors and internal decision-making bodies Identification, development and development of new and existing services to further develop the network customer service in a future-oriented manner and to unlock additional value added potential

Successfully completed university studies (Diplom, Master), preferably the business administration, economic engineering or a comparable subject Multiannual leadership experience in the energy environment Knowledge of the energy-economic customer and market processes, the classic and modern measuring point operation and the relevant regulatory requirements Very good knowledge of SAP ISU and SAP S/4HANA Utilities Strategic vision, combined with a high level of implementation, readiness for responsibility and change, as well as a keen decision Convincing communication skills and a clear understanding of customer and service orientation in a regulated environment Strongly pronounced analytical and conceptual skills for developing complex networking process landscapes High digitalisation affinity and experience in the design and introduction of modern digital services and automated end-to-end processes Safe handling of key figures, data quality and regulatory reporting requirements

Crisis-proof jobs Working for and in the region actively shaping the energy transition Extra-tariff compensation package with occupational pensions and caravans also for private use A team of executives that brings together topics Regular exchange formats with all management levels including management Continuous training/development through an internal management development programme as well as individual coaching offers certified work environment with numerous offers for the reconciliation of work and family Business restaurant in the heart of the city