ServiceNow Integration Engineer & CMDB-/CSDM-Experte (m/f/d)

Conception of integrations between ServiceNow and other systems including the definition of interfaces, data flows, responsibilities and technical requirements Technical control of implementation and further development of integrations, evaluation of solutions and support in the analysis of complex errors Ensuring comprehensible documentation and reliable operability of integrations Analysis of existing connections based on agreed standards and development of practical measures to further develop the integration landscape Further development of the CMDB according to the Common Service Data Model (CSDM), in particular design of data models and standards for configuration items and their relationships Assessment of the acquisition of data from linked systems and their classification into a consistent CMDB structure Definition of requirements and quality rules for integrated data, analysis of data gaps and contradictions and coordination of improvements with the relevant teams Developing comprehensive solutions with the Platform Architect, the Lead Developer, the Solution Designer and other specialist experts, as needed, understandable preparation of technical decision-making options for management Close cooperation with the responsible ServiceNow architects, in particular ITSM, Platform Owner and Enterprise Architecture

Complete study of computer science or business informatics or a comparable qualification with corresponding professional experience Experience in the design and technical support of ServiceNow system integrations as well as sound knowledge of interfaces and data flows between systems Practical experience with REST APIs, IntegrationHub and MID Server as well as very good knowledge of ServiceNow Identification and Reconciliation Engine (IRE) Found practical experience with ServiceNow and good understanding of the interaction of integrations, data model and data quality Knowledge in building CMDB Health, safe handling of the Data Foundations dashboards for CSDM and CMDB as well as experience with the tools of the CMDB Workspace to analyze and improve data quality ServiceNow Certifications as Certified System Administrator (CSA), Certified Implementation Specialist Discovery, Certified Implementation Specialist Service Mapping and Certified Implementation Specialist Data Foundations (CMDB and CSDM) Cross-system thinking, structured analysis of technical relationships and ability to understand solution options Joy in working with different teams as well as looking for technical standards and practical solutions Very good German and good English skills

Modern talent management for career development Active promotion of a good reconciliation of work and private life (including flexible working hours, sabbaticals and the possibility to work in part on a mobile or home office) Attractive occupational pensions Comprehensive health management (e.g. cooperation with gyms, occupational medical service, preventive examinations) Interesting leasing possibilities, e.g. Job-Rad, Tablet, Smartphone Great lunch offers (bio, vegetarian or vegan) Several daycare centres