Consultant Tour and Guide Management (80%) (m/f/d)

The Zeppelin Museum The Zeppelin Museum is an interdisciplinary museum that combines two collections: it houses, on the one hand, the world's largest collection on the history of air navigation and is considered the centre of expertise. On the other hand, it houses a collection of more than 4,000 works, which was rebuilt after the Second World War with a regional focus and has since been strategically expanded. The history of both collections explores, reflects and conveys the museum critically in its work. In interdisciplinary projects, the museum also connects the collections with current socially relevant questions that experienced broad international appreciation. The Zeppelin Museum has also developed international reputations in the areas of digitality and sustainability. Discourse & Communication Department – DisKo The Discourse & Communication department is responsible for the further development and implementation of the press, marketing and communication strategies (analogous and digital). The expansion of the brand as a progressive institution and its positioning through targeted campaigns form one of the core tasks of the department, which is implemented with particular attention to a target group-oriented, diverse and inclusive approach for all groups of persons. The DisKo department pursues a deciduously inclusive approach that derives directly from the ICOM museum definition. You have a strong communication and sales talent? Are you happy to inform customers about the different formats? You can't get out of the rest so easily and do you like to ensure a smooth run? Then we look forward to your application as

The tasks include: the comprehensive organisation of all internal and external processes related to the information on, acceptance and sale of guided tours, workshops and (external) special events, including billing and data output for the purpose of statistics. Responsible support of the online ticketing system and fulfilment of the interface function to the group of self-employed mediators. The site for event management is to be expanded in perspective. Your expertise is very welcome here.

The responsibilities are in detail:

• Booking acceptance (telephone and e-mail) and content information about the museum's guide and workshop offers
• Management of booking requests via a booking portal
• Responsible support of online ticketing and Escape Rooms
• Booking assignment to independently active guides and creation of monthly plans via booking portal
• Data output of booking statistics and accounting of self-employed guides
• Interface function to the group of self-employed mediators, including acquisition, onboarding, organization of work meetings
• Processing of requests in the area of space rental (by phone and e-mail)
• Representation of guided tours and workshops for various target groups
• Perspective structure and professionalization of event management

We are looking for a friendly and communicative personality with exceptional customer orientation and professionalism, which is also able to keep the overview and meet various requirements in unclear and stressful situations.

• an exceptional level of service and customer orientation
• a high degree of time flexibility (seasonally quota distribution)
• excellent time management and self-organisation
• excellent oral and written expressability in German and English, French and other foreign language skills are very advantageous
• extraordinary organizational skills and team-oriented communication
• a pronounced digital mindset and the willingness to work quickly into internal software

It will be possible to apply for employment under the terms of the public service collective agreement (TVöD). At the next possible time, the position shall be fixed at an unlimited rate of 80%. Working hours are flexible and are oriented towards high-season periods. Remuneration is based on EC 10. You will receive 30 holiday and two additional free days per year (24 and 31.12.). We offer occupational pensions and asset-effective benefits. We offer flexible working hours and, if possible, home office. We are committed to a family-oriented work-life balance. Regular participation in networking events, trainings and team building measures are of course for us. You work for one of the most innovative museums in Germany as part of a young agile team with great possibilities of development – and one of the most beautiful jobs in Baden-Württemberg, right on Lake Constance. .