Hoffmann Group | Germany | 90xxx Nürnberg | Permanent position | Full time / Home office | Published since: 02.04.2026 on stepstone.de
Sachbearbeiter Kundenservice / Customer Service (m/f/d)
Our customer service places customer good at the top. We are always looking for the best and fastest solution for every customer's presence. Even if it goes hot, we stay quiet, professional and friendly. Teamwork and a harmonious coexistence must of course not be too short, which is what our team is particularly distinguished. You're here again? Then you are right in our customer service! For our sales service at the logistics site in Nuremberg, we are looking for a professionally and personally convincing specialist (m/w/d) in customer service with the following task:
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Your tasks • Your profile • What we offer
First contact point for our customers after delivery of goods specifically in the points delivery and delivery times, billing, goods returns or complaints and repairs Consumption of customer requests by telephone, by email and from our eShop with responsibility for quick and qualitative clarification and processing Close cooperation with other specialist departments such as sales services, logistics or purchasing Creation and processing of customer accounts in coordination with accounting Proactive tracking of dates and residues as well as documentation of all processes in our CRM system
completed professional training or a comparable qualification and at least 2 years of professional experience in a position with similar tasks Very good communication skills, service and service orientation as well as pleasure in handling customers and colleagues by phone A structured and reliable way of working, with 'cool head' also on hectic days Safe language skills in German in word and writing, also knowledge in English Finded user knowledge in the current MS Office tools, ideally also knowledge in a CRM and ERP system (e.g. SAP R/3)
Attractive salary package 30 days Flexible working hours (overtime compensation by leisure) Germany-wide Home-Working Possibility with max. 10 days a month Mobile work in the EU/EEA country & CH with a maximum of 20 days in the calendar year Free restaurant with breakfast buffet and lunch menu from regional, biological products – vegetarian alternative available Coffee and drinks at your disposal Cost of travel Free tool cover/employee discount on the entire Hoffmann catalog ''Orange Social Days' together with our Hoffmann Group Foundation Free parking possibility
EGYM Wellpass membership or monthly grant to visit a gym Intensive training with cross-departmental training and sponsorship as well as a permanent training offer in our in-house Academy Company events
Contact
 | Hoffmann Group | |
| Poststraße 15, 90471 Nürnberg | ||
| Germany | ||
| show e-mail |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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