Customer Service Consultant (m/f/d)

Do you want to help our customers experience a first-class service with your work? In our Service Operations team, you ensure that operational customer requests are processed quickly, reliably and in high quality. In this versatile position, you connect service-oriented customer communication with precise administration and directly contribute to finding the Perfect Match for job seekers and employers. Your tasks You quickly, solution-oriented and with high quality standards around our products and services You support our customers with a fast 1st level support via phone and live chat You create, change and manage job advertisements You care about company profiles and customer master files You process quality reviews and communicate our quality standards understandably to our customers and make recommendations You perform administrative activities such as user management and consumption statistics You work with our job-seekers' service and support them in all operational issues related to the use of the Stepstone platform You work closely with our Customer Success teams

Completed commercial training or comparable qualification Embossed service and customer orientation Structured, careful and independent operation Safe handling of MS Office Very good German knowledge and good English skills You have already gained first practical experience in a customer-oriented or administrative function. Ideally, first experience in customer service and in dealing with CRM systems, e.g. Salesforce. What makes you You keep a cool head even with high request You work precise and quality-conscious You bring your own initiative and sense of responsibility You have joy in contact with people

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Discounted Urban Sports Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .