Mandatory internship in the field of customer experience (m/f/d)

You work at the interface between market, business and technology. You help translate market requirements into technical solutions and analyze how our intelligent solutions affect different areas in the company. Support in the analysis and optimization of customer touchpoints and Pain Points across digital and physical channels. Working with the management of internal digital experience platforms (websites, catalog, eShop), e.g. by detecting and documenting requirements of internal stakeholders. Take responsibility for coordinating and implementing measures to improve customer experience. Participation in the preparation and implementation of workshops and meetings with internal stakeholders. Implementation of benchmarking, research and competitive analyses for best practices in the field of digital customer experience to support continuous development. Preparation of presentations, documentation and communication materials for internal and external purposes. Support in coordinating voting appointments and tracking between departments such as marketing, product management, sales, IT or external agencies.

Education: Immatriculated in a Bachelor's degree course in Business Administration, Digital Business, Marketing, Communication, Psychology or a comparable subject Expertise: Great interest in customer-centric thinking, customer experience and digital transformation Designed analytical and organizational skills First experiences with Microsoft Office (e.g. Outlook, Excel) and project management tools (e.g. JIRA, Confluence) are advantageous Self-employed and structured working and good communication skills

Language knowledge: Very good knowledge of German and English in word and writing Personality: Ability to prepare and communicate complex information and data according to target groups Creative handling of challenges, solution-oriented thinking and self-initiative in implementation Agiles Mindset, strong communication and social competence as well as team skills Affinity for current digital and technological trends

Other:

• Start: From now on
• Duration: about 6 months within a compulsory internship
• A prerequisite for an internship is the enrollment at a university. Please add a letter of motivation to your application, your CV, your current level of notes, a current certificate of enrollment, the guidelines of your university, as well as a valid work and residence permit.

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