Senior Service Manager ServiceNow (m/f/d)

Continuous technical and commercial support and expansion of existing customers and onboarding of new customers (offers, business cases, projects, billing etc.) Capture business requirements and independent coordination of solutions with product owners, architects and business consultants as well as the Operations Team Recognize and realize sales opportunities as well as support from the sales team, including professional support for the offers and cooperation in contract design Development of potentials in terms of up and/or Crosselling (account development) Care and improvement of customer relations, conflict and complaint management in customer and internal relationship Participation in ITIL service management disciplines and customer projects Joint Development of ServiceNow Portfolio in Team Managed Services Responsible for compliance with contractually agreed contents Implementation of compliance with contractually agreed contents

Successfully completed (high-)school studies, ideally master or Diploma, alternatively comparable degree with adequate multiannual professional experience Multiannual professional experience, of which five years in service management with at least two different customers Proven experience in project management and presales Strong will to take responsibility in customer relationships Very good acquisition capabilities (recognizing sales opportunities) Very good customer-oriented, entrepreneurial thinking and acting, also at management level Professional, trustworthy and empathic appearance at CxO level Highly analytical, systematic and structured working methods Very high flexibility, durability and readiness Good business knowledge (creation of business cases, offer/product calculations etc.) Very good communication skills at all management levels Outstanding social competence as well as experience in coaching and knowledge transfer Very good, broad knowledge of IT infrastructure services readiness to travel ITIL Expert certification or comparable German and very good English knowledge in word and writing

Germany-wide mobile work Attractive salary package with participation Commercial vehicle Employer-funded training and certification A further plus is our bicycle leasing, 30 days vacation, employee-funded pensions, asset-effective services, group accident insurance for work and leisure, good transport connections and employee conditions for many products of the Deutsche Telekom Group. .