IT Employee (m/f/d)

Support for users and urban institutions telephone acceptance of calls and escalation management Inclusion of user problems and standalone problem solution in the field of first-level support through problem analysis, classification and documentation in the ticket system Implementation of remote maintenance and on-site maintenance and repair operations at around 50 supervised locations Installation of standard technology as well as care of customers in information technology issues Implementation of service orders such as refurbishment and dismantling of PC workstations and other equipment for new equipment and refurbishments Coordination and implementation of call processing for second and third level support User management and rights assignment Disruption in the IT service to ensure functionality

completed vocational training as a professional informant*in (d/m/w) system integration or comparable training in the IT field; or completed studies (FH) of informatics or a comparable study, or Alternatively, you have a relevant comparable professional qualification and use In the case of foreign professional qualifications, it is necessary to provide the certificate of equivalence of the Central Office for Foreign Education (ZAB). In the case of foreign university degrees, the certificate assessment of the Central Office for Foreign Education (ZAB) is required. We expect: Experience in IT support independent, structured and solution-oriented operation and a high degree of self-responsibility Engagement, reliability, resilience and creativity good communication and team skills extensive knowledge of IT infrastructure (hardware and software, VLAN, WLAN) and information and data security issues high readiness and rapid understanding Organizational skills and empathy are advantageous independent and self-responsible action combined with team capability and loadability high service and customer orientation friendly and competent appearance

versatile and varied tasks Compensation under the public service collective agreement (TVöD-VKA) Takeover of the level of remuneration for direct change of employer from the public service Annual special payments occupational pension provision of the public service Continuing and continuing education and occupational health management NAH.SH job ticket or bicycle leasing Workstation with direct city and good transport flexible and family-friendly sliding time controls