Workplace Pre-Sales Architekt (w/m/x)

Technology is only as good as the people behind it. NTT DATA is one of the world's leading service providers for business and IT solutions. With far-sightedness and innovative strength, we create exceptional solutions on the way to a sustainable and connected future. From Connect to Create, we combine global presence with local market knowledge and support our customers with an extensive portfolio for their success in the digital world. IT's your turn to enter new spaces.

Your Benefits Flexible working hours with sliding time regulation and travel time is working time 30 days holiday, in addition are the 24.12. and 31.12. unemployed days Sabbatical up to one year possible Remote work as well as mobile work possible in EU countries Attractive Benefit and Pay Optimization Programs: Occupational Care, JobRad, Jobticket, Exclusive Discounts via Corporate Benefits and more Extensive health and precautionary offers: lengthened payment in case of illness, occupational health care, accident insurance also for leisure accidents worldwide, family service Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft-skill training, Udemy access Varied Corporate Volunteering opportunities, diverse communities and initiatives (to diversity, equity & inclusion, sustainability and more) with knowledge sharing at eye level Team-oriented corporate culture with a lot of design space Your mission Development of scalable service desktop architectures including agentic AI, UX monitoring and automation - tailored to customer requirements in RFIs/RFPs Conducting workshops to identify technical challenges and tailor-made support strategies Presentation of product demos and proof-of-concepts with focus on added value and innovative strength of the solution Advice on tools such as Nexthink, Lakeside and AI-based support solutions to optimize UX and efficiency Creation of technical offers, diagrams and RFP responses in close coordination with delivery teams Close cooperation with customers, internal teams and suppliers for continuous solution optimization Development of technical content, white papers and presentations for positioning successful customer solutions Your skills Must-have: 5 years in pre-sales, solution architecture or technical advice in the IT/customer support environment Deep knowledge of ITSM (e.g. ITIL), incident/request management as well as tools such as ServiceNow, Jira or Zendesk Practical experience with UX monitoring (Nexthink, Lakeside) and agentic AI (Chatbots, Virtual Agents, Automation) Ability to demonstrate complex solutions and create technical content As a structured:r team player:in with enormous own initiative, you have strong moderation and presentation skills as well as knowledge of German and English (at least C1/C2) Certifications such as TOGAF, ITIL, AI/Data Analytics and Cloud Experience (Azure, AWS) Customer orientation, pronounced problem-solving competence, creative thinking and ability to build trusted relationships

Your Benefits Flexible working hours with sliding time regulation and travel time is working time 30 days holiday, in addition are the 24.12. and 31.12. unemployed days Sabbatical up to one year possible Remote work as well as mobile work possible in EU countries Attractive Benefit and Pay Optimization Programs: Occupational Care, JobRad, Jobticket, Exclusive Discounts via Corporate Benefits and more Extensive health and precautionary offers: lengthened payment in case of illness, occupational health care, accident insurance also for leisure accidents worldwide, family service Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft-skill training, Udemy access Varied Corporate Volunteering opportunities, diverse communities and initiatives (to diversity, equity & inclusion, sustainability and more) with knowledge sharing at eye level Team-oriented corporate culture with a lot of design space Your mission Development of scalable service desktop architectures including agentic AI, UX monitoring and automation - tailored to customer requirements in RFIs/RFPs Conducting workshops to identify technical challenges and tailor-made support strategies Presentation of product demos and proof-of-concepts with focus on added value and innovative strength of the solution Advice on tools such as Nexthink, Lakeside and AI-based support solutions to optimize UX and efficiency Creation of technical offers, diagrams and RFP responses in close coordination with delivery teams Close cooperation with customers, internal teams and suppliers for continuous solution optimization Development of technical content, white papers and presentations for positioning successful customer solutions Your skills Must-have: 5 years in pre-sales, solution architecture or technical advice in the IT/customer support environment Deep knowledge of ITSM (e.g. ITIL), incident/request management as well as tools such as ServiceNow, Jira or Zendesk Practical experience with UX monitoring (Nexthink, Lakeside) and agentic AI (Chatbots, Virtual Agents, Automation) Ability to demonstrate complex solutions and create technical content As a structured:r team player:in with enormous own initiative, you have strong moderation and presentation skills as well as knowledge of German and English (at least C1/C2) Certifications such as TOGAF, ITIL, AI/Data Analytics and Cloud Experience (Azure, AWS) Customer orientation, pronounced problem-solving competence, creative thinking and ability to build trusted relationships

Flexible working hours with sliding time regulation and travel time is working time 30 days holiday, in addition are the 24.12. and 31.12. unemployed days Sabbatical up to one year possible Remote work as well as mobile work possible in EU countries Attractive Benefit and Pay Optimization Programs: Occupational Care, JobRad, Jobticket, Exclusive Discounts via Corporate Benefits and more Extensive health and precautionary offers: lengthened payment in case of illness, occupational health care, accident insurance also for leisure accidents worldwide, family service Internal and external training opportunities in the NTT DATA Academy with professional training, certification offers, soft-skill training, Udemy access Varied Corporate Volunteering opportunities, diverse communities and initiatives (to diversity, equity & inclusion, sustainability and more) with knowledge sharing at eye level Team-oriented corporate culture with a lot of design space JOBV1_EN