Back Office Employee (m/w/d) for a leading telecommunications provider

At a wavelength with our customers, our 3.333 employees are engaged in our Contact Center locations Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen and Bottrop. We not only find the right sound for companies such as vodafone and freenet AG, but also maintain a short wire to our employees. The award ''Best Employer 2025'' ensures good and long-term connections.

Ensuring quality requirements, e.g. by controlling and evaluating voice files, as well as maintenance of voice recording guides telephone reworking of incorrectly generated orders Statistical evaluation of success figures Maintenance and updating of customer data Communication with client General administrative activities such as the creation and dispatch of customer letters

Schooling with completion First experience in back office and telecommunications Self-employed, process-optimized work, affinity for material processing Good written and oral expressiveness Safe handling of MS Office, especially good Excel skills High quality awareness You have a pleasant telephone voice and very good German knowledge in word and writing

We offer you attractive conditions Good merit Various employee benefits such as HanseFit, discounts in the employee shop, incentive programs etc. Career and development perspectives through our qualification program “Steps” Working in a friendly, motivated team of all ages Possible working time window: Monday to Friday between 08:00 and 20:00; two Saturdays a month between 10:00 and 14:00. There are attractive social benefits for you Food aid Hansefit - Benefits for Fitness & Leisure Job-Rad Job ticket Incentive programs and team events Development Corporate Benefits - Onlineshop discounts EAP - Employee Assistance Program KiKxl enters into a value-estimating and prejudice-free working environment that values talents due to their achievements – regardless of age, ethnic origin and nationality, gender and gender identity, physical and spiritual skills, religion and worldview, sexual orientation and social origin. The recognition and promotion of diverse potentials create economic benefits for our organization. .