Beckhoff Automation GmbH & Co. KG | Germany | 33xxx Verl | Permanent position | Full time / Home office | Published since: 16.10.2026 on stepstone.de
Technical Support Specialist IPC (m/f/d)
As a pioneer in automation technology, Beckhoff Automation stands for pioneering innovations. Since 1980, our success has been based on the consistent development of products and solutions that meet the requirements of modern industry. Our PC control philosophy and inventions, such as the bus terminal and the real-time Ethernet solution EtherCAT, have changed the automation world in a sustainable manner and set standards worldwide. Today, with 5.450 employees (February 2026) and representations in over 75 countries worldwide, we generate a turnover of 1.24 billion. Euro (year of business 2025). Become part of our team and contribute to the continued success of our projects! We look forward to your complete application including letters, CV and certificates. .
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Your tasks • Your profile • What we offer
Processing of technical support requests and independent handling of customer complaints in the field of IPC Communication with customers in German and English (written and telephone) extended technical analysis of complaints and error pictures in cooperation with the relevant departments Assessment and documentation of analytical results, derivation of further measures and coordination and close coordination with product management and development (IPC) Function as a technical interface between customers, product management, development and other internal areas Support in the continuous optimization of complaint, analysis and repair processes
completed technical training, for example in the field of electronics, mechatronics, information technology or a comparable qualification ideally a further education (m/w/d) or a comparable technical study Professional experience in fault analysis, repair, technical service or complaint management desirable good technical understanding in the field of industrial PCs, hardware and industrial automation technology analytical, structured and solution-oriented operation as well as pronounced communication skills and professional, service-oriented occurrence Ability to prepare technical facts for customers and internal departments address-oriented Teamability, self-initiative and high quality awareness very good German knowledge (at least C1 level) and good English knowledge (at least B2 level) in word and writing
exciting tasks in an international high-tech company with a lot of space for innovative ideas and professional development an open and familiar corporate culture with flat hierarchies and a culture of personal “you” a future-proof workplace for an economically sound family-owned company an attractive remuneration, 30 days vacation, grants for occupational pensions beyond the statutory requirements, benefits in terms of assets and holidays and Christmas allowances flexible and modern working time models, including sliding time as well as the possibility of compensating for additional work through leisure or paying off with a fair supplement Depending on the task area, the option to work mobile after a successful incorporation phase and sample time on individual days
Location
 | Beckhoff Automation GmbH & Co. KG | |
| 33415 Verl | ||
| Germany |
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