CX Business & Stakeholder Manager (m/f/d)

Management of the business performance and stakeholder management of a central customer experience solution for savings banks based on a developed and piloted product standard – from economic planning and forecast to address-oriented processing for management and bodies planning and control of product communication together with corporate communication; in particular newsletters, webinars and exchange formats for different target groups Creation of the necessary work for corporate communication and design, preparation and implementation of webinars in conjunction with CX Success and CX Implementation Manager Preparation, monitoring and follow-up of committee and stakeholder appointments as well as preparation of management reports, briefings and decision documents Control of feedback contingent in the software supplier and implementation of cost-effectiveness considerations Close cooperation in the Customer Experience & Market Insights team on the close coordination of customer needs, project requirements, roadmap and communication; Interface to sales, corporate communication and other stakeholders

Complete studies in business administration, communication science, business informatics or a comparable discipline would be desirable Multiannual experience in project, portfolio or stakeholder management, ideally in the customer experience, financial or digital environment experience in business performance, economic planning, management reporting or comparable control tasks; Knowledge in the customer experience environment is advantageous Experience in the planning and implementation of communication measures, in particular webinars, and in cooperation with corporate communication Structured, analytical and addressable working methods with a strong understanding of economic and strategic relationships Communication-strong team player with safe occurrence in sessions and webinars as well as pleasure in making complex content understandable

A secure job in a family-friendly company of the Sparkassen Financial Group Flexible working hours, 30 days and home office for your work-life balance Job-Rad-Leasing, sports and operational health management Regular employee events and joint experiences to strengthen team spirit Advantages of our S travel world with 5% travel refund and shopping discounts on various products, services, tickets and more In-house training of our Academy as well as individual, external further training for personal and professional development